Configure & Navigate Alberta Netcare Portal (ANP)

Learn How to Manage your ANP Account

The “Learn how to manage your ANP Account” toolkit provides instructions on obtaining an ANP username, logging into ANP, and configuring your account to get the most out of ANP.    



Quick Reference

eDemo


Quick Reference

eDemo


Quick Reference


Quick Reference

Alberta Netcare password information

Alberta Netcare password information

Security and privacy of health information within Alberta Netcare is paramount. A strong and secure password promotes patient security and privacy when accessing Alberta Netcare’s Electronic Health Record information.   Before accessing Alberta Netcare, you require a unique username (user identifier) and password. Your username establishes your identity; your password authenticates you. ANP and all Alberta Health applications and systems, must meet Alberta Netcare password standards.  


When do I need to change my ANP passwords?

When do I need to change my ANP passwords?

When do I need to change my ANP passwords?

Alberta Netcare Portal and its applications (for example the Pharmaceutical Information Network or Person Directory) will prompt you to change your password every 120 days. If you suspect your password has been compromised, reset it immediately.

How do I change my ANP password?


How do I change my ANP password?

You may be prompted to change your Alberta Netcare Portal Password if it has expired. You may also change your password before the 120-day limit, especially if you suspect it has been compromised.

1. Click “Common” in the menu bar and select “My Details.”
2. Click the “Change Password” button at the top of the screen.
3. Type your old password and the new password, then enter the new password again in the “Confirm New Password” field. Click the “Change Password” button.



Synchonizing Pharmaceutical Information Network (PIN)/Person Directory (PD) & ANP Passwords


How do I sychronize my PIN, PD, and ANP passwords?

our password for the PIN and PD expires after 120 days. It is recommended that you maintain the same password for PIN/PD and ANP.

1. When you are finished changing your ANP password, login to ANP and open the PIN or PD application by clicking on the corresponding icon.
2. You will be prompted to change your password
3. Enter the ANP password you created into the “New Password” and “Confirm Password” fields.
Click the “Change Password” button

Once you complete the password change in the PIN/PD application, you must enter the new password in the “My Details” screen in ANP.

1. Click on “My Details” in ANP (on the left menu panel under “Common”).
2. Scroll down and click on the “Update Password” link beside PIN/PD password.
3. In the box that appears, type the new password you just created.
4. Click on the “Update Preferences” button.
5. Your ANP and PIN/PD passwords are now the same.



How do I change my expired PIN and PD password?

1. Open PIN or PD – the “Change Password” dialogue box will display if your password has expired.
2. Type and confirm your new password, ensuring it incorporates Alberta Health’s password criteria.
3. Return to “My Details” in ANP to synchronize your PIN/PD password with your ANP login password.
4. Scroll down until you see your User ID in the PIN/PD user field.
5. Type your new password in the PIN/PD password field.
6. Click “Change Password.”


Troubleshooting


I can’t remember my user ID and/or password

If you login using an incorrect password five times consecutively, you will be locked out. Call the Alberta Netcare Provincial Service Desk to request a reset.

I changed my PIN and PD password and now I can’t access PIN or PD

If you login using an incorrect password five times consecutively, you will be locked out. Call the Alberta Netcare Provincial Service Desk to request a reset.

If you require support, please visit our Contact Us page.