Resources for Referring Providers

This page is to support referring or referring on behalf of providers who submit eReferral eConsults (previously called Advice Requests) & Referrals (previously called Consult Requests). 

Configure and Navigate the Homepage

An overview of the Homepage describing key functions and configuration details.  


Update My Details to Submit a Referral

Instructions for Referring/Referring On Behalf Of users on how to populate provider information in My Details before submitting a referral. 


eReferral Provider Notifications

Learn how to set up and manage your eReferral Provider Notifications.   


Use the Health Services Catalogue (HSC)

An overview of the two ways to interact with HSC: Information lookup and when creating an eConsult/Referral.


Referral Reason - eConsult

Listing of specialties and referral reasons to reference when completing the Referral Reason field.   


Create/Review eConsult

An overview of how to create, save, submit, and review an eConsult.


Referral Reasons - Referral

Listing of specialties and referral reasons to reference when completing the Referral Reason field.    


Create/Review Referral

An overview of how to create, save, submit, and review a Referral.   


Find a Referral Status

Find the Status of a Submitted Referral 


Access Referrals from Clinical Document Viewer (CDV)

An overview of how to view referrals from the Clinical Document Viewer, view folder contents and access the referral form.   


Access Netcare from Connect Care

Instructions on how to view Netcare patient information and referrals via Connect Care.


User Guide - eReferral 

An overview of the eReferral functionality in Alberta Netcare Portal (ANP).  


Training Environment

It includes a simulation of the eReferral platform.

What tools are available for my patient’s condition?

Consider using clinical pathways, or algorithms of evidence-informed, clinician-recommended interdisciplinary care to help a patient with a specific health condition or concern move progressively toward optimal health outcomes.

Clinical pathways are available through Alberta’s Pathway Hub at albertapathways.ca


Have questions for a specialist?

Specialty Advice is advice provided by a specialist either by telephone or electronically.
  • eReferral eConsult (previously called an Advice Request) is online non-urgent electronic advice provided by a specialist through Alberta Netcare within five calendar days.
  • Specialist Link is a partnership between Alberta Health Services and Calgary area Primary Care Networks that provides Calgary-area physicians with a telephone advice line and clinical pathways. Calls are returned within one hour.
  • Connect MD – is a PCN program that offers family physicians in the Edmonton and North Zones access to over 35 local specialty groups for non-urgent advice over the phone and online. Calls are returned within 48 hours.

For URGENT referrals/advice, please contact RAAPID: 

  • RAAPID North (for patients north of Red Deer): 1-800-282-9911
  • RAAPID South (for patients in and south of Red Deer): 1-800-661-1700

A referral is needed. What do I need to include with it?

Use Referral Pathways which are guidelines that include instructions, labs and diagnostic imaging required when submitting a referral.

For specialties in eReferral, we are working to ensure the labs and diagnostic imaging required match what is listed on the referral pathways. Please refer to the pathways for the latest information and ensure you attach any labs and diagnostic imaging with your referral.  


If you require support, please visit our Contact Us page.  Please note that we do not accept patient referrals via this email address.