News Flashpage

Alberta Netcare Portal
News Archive

 


For any questions or concerns, AHS employees please contact 1-877-311-4300, or Community Alberta Netcare users (outside AHS) can contact the Provincial Service Desk at 1-877-931-1638.

 

For detailed information, view the Release Notes.

  • Scheduled Outage to Alberta Netcare Portal: Thursday, February 13, 2025, from 9:00pm to 4:00am on Friday, February 14, 2025

    Alberta Netcare Portal will be unavailable during the above noted period to accommodate system upgrades. Users who are logged in during this time will be disconnected and will need to re-authenticate following the outage period. If you anticipate urgent access to results, please refer to and complete the ANP Downtime Contingency Kit in advance of the maintenance.

    For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.

  • Alberta Netcare Portal Release – November 22, 2024

    Netcare enhancements:

    • Netcare Portal has a new Dashboards tab with a new dashboard, Patient Quick View, and the dashboard Event History that is now moved under this tab.
    • A new “Dock” tab that provides ability to view multiple documents using the new docked windows feature
    • Additional changes to the Clinical Document Viewer (CDV) Tree to enhance user experience

    eReferral updates:

    • Enhancements to five Referral Workflow Action Forms
    • Introduced new referral statuses (New Request and Redirected Worklists)
    • Added two new task lists (Registered and Unregistered Referrals)
    • Increased size of file attachments

    For more information, view the release notes.


  • Referrals Issue Identified: Thursday, October 24, 2024

    An issue has been discovered affecting referrals that have been entered and then edited. This issue only affects referrals (and not eConsults) created before October 18, 2024 where the "edit referral" workflow was used on or after October 18, 2024. Affected referrals may not display certain information on the main referral screen in the following areas: Patient contact information, attachments, linked Netcare documents, requirements/exclusions, and potentially other areas of the referral form. Technical teams are working to resolve the issue. If you require assistance or further information, please contact access.ereferral@albertahealthservices.ca

  • Alberta Netcare Portal Release – October 17, 2024 – eReferral Updates

    On October 17, enhancements were made to 3 Referral Workflow Action Forms (Appointment Booked, Complete (T5), and Received Date (T2)), Create Referrals (CR) Standard Form, and a bug impacting the printing of patient’s pertinent history in eReferral was fixed. For more information, please view the release notes.

  • Browser Changes to Alberta Netcare Portal Remote Access: October 17, 2024 from 12:00pm-1:00pm.

    The browser used to launch Alberta Netcare Portal remotely will soon change from Internet Explorer to MSEdge. After 12:00pm, on October 17, when launched remotely, Alberta Netcare Portal will open in a MSEdge browser. Navigating Netcare will remain the same. During the transition, there may be two icons available to launch Alberta Netcare Portal. Either icon can be used to open Netcare, and work activities will not be disrupted.

    For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.

  • Alberta Netcare Portal Release – September 19, 2024 – eReferral Updates

    On September 19, enhancements were made to Referral Workflow Action Forms, FAST Letters, the Materialized View, and the Provincial Registry (PPR) search in eReferral. For more information, view the release notes.

  • Alberta Netcare Portal Release – August 15, 2024 – eReferral Updates

    On August 15, several eReferral updates including Referral Workflow Action Forms, FAST Letters, CDV tree and Materialized Views were applied. For more information, view the release notes.

  • APL Lab Results – Authorizing Provider and Coordination of Care Recipients – July 26, 2024

    As of July 22, 2024, Alberta Precision Labs (APL) can electronically merge duplicative lab orders, instead of collecting separate specimens for each requisition. Only one provider will be listed on the result as the authorizing provider, and others who ordered the test will be listed as a Coordination of Care recipient.

  • Alberta Netcare Portal Release – July 19, 2024 – eReferral Updates

    On July 19, several eReferral updates including Referrals Materialized Views and system enhancements related to an Alberta Netcare Portal service pack were applied. For more information, view the release notes.

  • Changes to Remote Session Timeout: Wednesday, July 17, 2024

    After logging in to Alberta Netcare Portal remotely using Citrix (requiring the use of a RSA SecurID token), the session timeout is set to one hour. Once a remote session has been idle for an hour, the connection will be lost and users will need to log in again to re-establish the connection.

    For any questions or concerns, AHS employees please contact 1-877-311-4300, or Community Alberta Netcare users (outside AHS) can contact the Provincial Service Desk at 1-877-931-1638.

  • Alberta Netcare Portal Release – June 28, 2024 – eReferral Updates

    On June 28, eReferral was upgraded from Version 4 to Version 5. New features are available, and the look and feel is updated. For more information, view the release notes.

  • Alberta Netcare Portal Release – June 27, 2024 - Updates

    On June 27, Connect Care users who access Netcare patient chart via the “Launch Netcare” function will no longer be restricted to view-only functionality in Netcare. For more information refer to the release notes.

  • Alberta Netcare Portal Release – April 25, 2024

    On April 25, 2024, several modifications were made to the list of eReferral facilities for urology and gynecology. See the release notes for detailed information.

  • Home Care Summary Report Update – January 18, 2024

    A new version of the Home Care Summary report is available for clients that have transitioned to Connect Care. For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Service Desk at 1-877-931-1638.

  • Firefox Issue Related to Viewing Patient Demographics

    The Mozilla Firefox web browser intermittently displays blank Patient Demographics when viewed in the Dynamic Patient Summary. To resolve the issue, simply refresh or re-launch the page. For any questions or concerns, AHS employees please contact 1-877-311-4300, or Community Alberta Netcare users (outside AHS) can contact the Provincial Service Desk at 1-877-931-1638.

  • Alberta Netcare Portal Release: December 14, 2023

    As of December 14, 2023, the Netcare Patient Event History display has new functionalities, and changes were made to the User Messaging interface to enhance user experience.
    See release notes here for detailed information.

  • Alberta Netcare Portal Release – October 26, 2023

    On Oct. 26, 2023, deactivation of specialties, facilities and reasons for referral occurred for some Advice and Consult Request specialties. See release notes here for detailed information.


  • Changes to access Adult Oncology Medication information in Netcare

    Adult Oncology Medication information is not available in the Pharmaceutical Information Network (PIN), and can be found in the Consultation folder of the CDV tree

    • Just like Pediatric Oncology Medication Information, Adult Oncology Medication information can be found in the “Consultations” folder of the CDV tree, located on the left menu of the Patient details screen.
    • For oncology consult letters that are available in the “Consultations” folder in Netcare’s CDV tree:
      • ~80% of the consultation reports will have the Doctor’s(Dictating Doctor/Author) name as the Title of the report.
      • ~20% when the dictating doctor id is not available in the repository, the value is either ‘Outpatient Consultation- ’ or ‘Inpatient Consultation-’
    • Efforts are in progress to enable access to this information to impacted providers, such as pharmacists, based on their assigned Netcare role and access permission.

    For more information, click here for the Information Sheet related to this change, or contact AHS Support at 1-877-311-4300 or Community Alberta Netcare users (outside of AHS) can contact the Provincial Service Desk at 1-877-931-1638.


  • Alberta Netcare Portal Release – July 27, 2023

    On July 27, 2023, changes were made to Alberta Netcare eReferral including the removal of Psychiatry – Child and Adolescent in the Edmonton Zone for Advice Request, and South Edmonton Nephrology in the Edmonton Zone for Advice and Consult Request. Additional workflow changes were made that will affect receiving providers.See release notes here.


  • Alberta Netcare Portal Release – June 15, 2023

    Netcare enhancements:

    • A new radio button option called "Document redacted due to content updates-decommissioned system." has been added to the Result Investigation Management (RIM) screen for decommissioned systems.
    • A new table called "Not Immunized Events" has been added to the Provincial Immunization History page(RESOLVED).

    eReferral updates:

    • Adding reason for referral to all FAST letters,
    • New workflow options added to Advice and Consult Request workflows, and
    • Removal of Nephrology – Sheldon M. Chumir Centre facility

    For more information, view the release notes.


  • Alberta Netcare Portal Release - eReferral – May 18, 2023 Updates

    On May 18, 2023, a number of eReferral updates were made including adding a new Family Medicine specialty to eReferral Advice Request. Additional changes to the eReferral worklists, Consult Request referral form and Facilitated Access to Specialized Treatment (FAST) letters were also included.For more information, view the release notes.


  • Advisory Regarding Transcribed eScription Oncology Reports: Tuesday, April 11, 2023

    On April 11, 2023 transcribed eScription Oncology reports will no longer file under Progress Notes and will appear under Consultations in Netcare.


  • Alberta Netcare Portal Release – February 2023 eReferral Enhancements

    On February 23, 2023, Alberta Netcare eReferral updates were implemented that affect referring, receiving and triage users. Key highlights include Consult Request referral form changes, a new option for Provider Notifications, FAST program additions, and workflow and dashboard updates.

    For additional details and more information, view the release notes.


  • Alberta Netcare Portal Release – November 2022

    On November 17, 2022, several enhancements were made to Alberta Netcare Portal to improve system performance and the user experience. For additional details and information, view the Release Notes.


  • Advisory Regarding Consult Reports: September 23, 2022

    Please be advised that a small number of consult reports may no longer be viewable in Netcare. This issue is limited to community clinics using Telus MedAccess and Wolf EMRs. Teams are working to get these reinstated as soon as possible. This notice will be updated when the issue is resolved. For any questions or concerns, AHS employees please contact 1-877-311-4300, or Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.


  • Alberta Netcare Portal Release – August 2022 eReferral Enhancements

    On August 11, 2022, several Alberta Netcare eReferral modifications were implemented that affect referring, responding, and triage users. All new “in-progress” and “completed/cancelled” Advice Requests are now viewable on the Clinical Document Viewer (CDV) Tree, zone services were added to some specialties in the Health Services Catalogue (HSC), and enhancements to provider notifications were made.

    For additional details and information, view the release notes .


  • Microsoft is Retiring Internet Explorer 11 on June 15, 2022

    As of June 15, 2022 users of Alberta Netcare Portal may need to update their method of accessing Netcare as Microsoft is officially retiring the Internet Explorer 11 (IE11) desktop application. The official replacement for IE11 will be Microsoft Edge (Chromium version).For MS Edge configuration steps and additional details about the IE11 retirement, visit Preparation for Internet Explorer 11 End of Life. A list of supported browsers can be found here.


  • Alberta Netcare Portal Update: May 28, 2022

    The following changes are required for the Connect Care Wave 4 Launch.

     

    Users need to update Care Units in My Details for Royal Alexandra Hospital and Glenrose Rehabilitation Hospital

    • The names of the Royal Alexandra Hospital and Glenrose Rehabilitation Hospital and respective Care Units need to be updated in the user’s My Details in order to see patients associated with the specific site and units.

     

    Names for programs within Patient Lists have changed for Royal Alexandra Hospital and Glenrose Rehabilitation Hospital

    • The names for programs within the ‘Program – Inpatients’ and ‘Program – Outpatients’ patient lists have changed for the Royal Alexandra Hospital and Glenrose Rehabilitation Hospital.

     

    NOTE: If a Care Unit or Program is no longer listed in the appropriate dropdown list, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638 to have it added to the dropdown list.

    New Note type from Connect Care – Exceptional Care Plan

    • The Exceptional Care Plan is used to document unique considerations that cause care for an individual to depart from standard pathways, or care that may require very specific instructions for future providers. The Exceptional Care Plan is located in the ‘Care Plan for ED’ folder on the CDV Tree.

     

     

    For detailed information on this topic, view the release notes.


  • Alberta Netcare Portal Update – Naming of treatments in the COVID-19 Treatment Folder: Tuesday, April 26, 2022

    An update has been completed to resolve the issue reported on April 14, 2022.

     

    • If a patient has received remdesivir or sotrovimab, both treatments will display in the Covid-19 Treatment folder with the title ‘COVID Treatment Record’.

     


  • Alberta Netcare Portal Release: April 21, 2022

    Decommissioning of the ‘Deceased’ Note type from Connect Care

     

    • The ‘Deceased’ Note type has been decommissioned within Connect Care. The appropriate workflow for documenting a patient who is deceased will be to use a Discharge Summary Note type which will display in the Discharge/Transfer Summaries folder within Netcare.

     

    Display Primary Provider from Central Patient Attachment Registry (CPAR)

     

    • If a relationship between the patient and a provider exists in the CPAR registry, the patient’s primary provider(s) will display on the left side of the patient header below the patient’s Date of Birth.

     

    Known Issue:In rare cases, the same primary provider information appears to be displayed twice on a single patient. Updates in CPAR for clinics which display the same name are expected in the near future.

    For detailed information on this topic, view the release notes.


  • Alberta Netcare Portal Release: IMPORTANT UPDATES – April 14, 2022 - - - Important update: Regarding the naming of the treatments within the COVID-19 Treatment Folder - -

     

    • If a patient has received a Remdesivir Infusion the treatment will display in the Covid-19 Treatment folder with the title sotrovimab.

      When reviewing the treatment records within the COVID-19 Treatment folder please be sure to open each record within the folder for accurate information.

     


  • Alberta Netcare Portal Release – Long COVID-19 added to eReferral Consult Request: February 24, 2022

    A new reason for referral and three new facilities have been added to Internal Med – Pulmonary Medicine to support the onboarding of the Long COVID-19 Interprofessional Outpatient Program to eReferral Consult Request.

    For detailed information, view the release notes.


  • Alberta Netcare Portal Release: January 20, 2022

    Netcare Enhancements:

     

    New COVID-19 Treatment Folder

     

    • A new Netcare folder contains Monoclonal Antibody (mAb) treatment (Sotrovimab) reports for COVID-19

     

    Launch Connect Care Provider Portal (CCPP) from Netcare

     

    - Admin 1-3

    - Clinical 1, 2, 4, 8, 9

    - Pharmacy 2, 5

    • Netcare users with the following Netcare Access roles can open into a patient’s context in CCPP.

     


  • Alberta Netcare Portal Release: November 18, 2021

    Flowsheet missing results with same date and time

     

    • A separate column will display when necessary to capture results with the same date and time in each category.

     

    For detailed information on these topics, other improvements and updated training material view the release notes.


  • Alberta Netcare eReferral Issue with Provincial Provider Registry Identified: October 27, 2021

    An issue within Alberta Netcare eReferral has been identified that is affecting the Consult Request standard form when the primary care provider is different than the referring provider preventing the search feature to connect to the Provincial Provider Registry.

    As technical teams work on fixing this issue, please refer to this attachment for a temporary workaround solution. Estimated timing to fix this issue is not yet available, but information will be shared with all users shortly.

    For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.


  • Alberta Netcare Portal Release - eReferral Enhancements: Thursday, October 21

    A number of enhancements were made to Alberta Netcare eReferral to improve the platform and make it easier to use for users.

    For detailed information, view the release notes.


  • Alberta Netcare Portal Release - eReferral: Tuesday, September 28, 2021

    Dermatology – Southern Alberta added to eReferral Advice Request

    On September 28, 2021, Dermatology – Southern Alberta was added to eReferral Advice Request in the Central (Red Deer and south), Calgary and South Zones. It is now accepting Dermatology issue and Paediatric dermatology issue reasons for referral.

    For detailed information, view the release notes.


  • Alberta Netcare Portal Release: September 16, 2021

    Lab Result Names are Standardized

     

    • When applicable, result titles will include local and standard names.

     

    Tip:The Search function is a valuable tool for quickly locating lab result that have name or folder location changes.

    Lab Results are Consolidated into the Same Folder .

     

    • Similar lab results, previously displayed in multiple folders in the Clinical Document Viewer (CDV) Tree will now display in the same folder. The search function is a valuable tool for locating lab results which have changed folders.

     

    Molecular Pathology Results in New CDV Tree Folder

     

    • All Molecular Pathology results are now located in a new CDV Tree folder called “Molecular Pathology.”

     

    Consolidated Provincial Flowsheet Groups Results in Categories

     

    • Legacy Edmonton, Calgary, and Rural flowsheets are consolidated into one Provincial Flowsheet which is grouped by CDV Tree categories.

     

    For detailed information on these topics, other improvements and updated training material view the release notes release notes.


  • Alberta Netcare Portal Release: August 26, 2021

    CDV tree titles for Notes from Connect Care to include the visit type.

     

    • Connect Care Notes will display the clinical visit type, such as "Emergency", "Inpatient " or "Outpatient" in the CDV tree title rather than the provider name.

     

     

    Connect Care’s Notes will be filtered by provider type.

     

    • Connect Care notes will only be sent to Netcare when the author or co-signer has a Provider Type that matches the list provided in the Release Notes.

     

     

    DI report to include notification of critical results.

     

    • DI reports will now display added information in the report body when the procedure interpreter deems it necessary.

     

     

    DI Preliminary Addendums are now available in Netcare.

     

    New facility added to eReferral Advice Request in the Calgary Zone

     

    • Neurology – Calgary Stroke Program has been added as a new facility accepting eReferral Advice Requests in the Calgary Zone. Providers can submit non-urgent questions under the Stroke management issue reason for referral and will receive a response from a specialist within five calendar days.

     

     

    For detailed information, view the release notes.


  • Alberta Netcare Portal Release - eReferral: Thursday, July 22, 2021

    New paediatric reasons for referral added to eReferral Advice Request

    Dermatology – Northern Alberta added Paediatric dermatology issue as a new Advice Request reason for referral in the North, Edmonton and Central Zones. Paediatrics – Community Paediatrics also added Plagiocephaly (headshape) issue as a new Advice Request reason for referral in the Calgary Zone.

    Please refer to this link to get all details on the eReferral updates. A complete list of specialties and their reasons for referral is available online.


  • Pureform Diagnostics Report Gap: July 8, 2021

    A gap in studies generated from multiple Pureform DI service locations since Mar. 19, 2021 is being rectified. The gap data is being reviewed for a future submission to Netcare. Going forward, new studies will be available in Alberta Netcare Portal on July 8, 2021.


  • Alberta Netcare Portal Release: Monday, June 21, 2021

    This change affects EndoPRO (legacy) Colon Cancer Screening Center (CCSC) and Gastroenterology (GI) reports that were previously uploaded in Netcare.

    In some cases, EndoPRO (legacy) reports have been overwritten by newer EndoPro IQ reports. Once this change is complete, all CCSC and GI reports will be available from both EndoPRO (legacy) and EndoPro IQ in Netcare to provide clinicians with comprehensive clinical information.

    *Note: Existing GI/CCSC reports that were previously reviewed by a physician in Netcare will now appear bold and unread in the CDV Tree.


  • Alberta Netcare Portal Release – June 17, 2021

    AHS Diagnostic Imaging reports header to display the Ordering provider, Reason for Study, and Accession number

    Netcare AHS DI report header enhancement includes four AHS groups: Rural Meditech RIS, Epic Radiant, Calgary Cerner Millenium RIS, & Edmonton Agfa RIS. Three data elements are now consistently viewable, and one is removed from view; the “Attending Provider” is no longer displayed in the AHS DI report header. The AHS Diagnostic Imaging reports header change was requested by the Alberta Health Services (AHS) Diagnostic Imaging (DI) Area Council, which is the provincial governing body for AHS DI.

     

    Enhancement Changes to the AHS DI report header:

    1. Display Ordering Provider

    2. Do not display the Attending Provider

    3. Add Accession Number to the header

    4. Add Reason for Study

    NOTE: When existing in the report body, the details listed will continue to present as before.

     

     

    The accession number is viewable in the CDV Tree report title tool tip

    When you hover the cursor over a CDV Tree result title and data is available, the accession number is viewable in the tool tip.

     

    Patient Event History Page Has Date Range Search Options

    The ability to change the date range of patient events is now possible. Users can temporarily customize the date range on the Patient Event History page. To view the customized patient event history the user changes the start and end dates and then presses the Search button.
    For detailed information, view the release notes

     

    eReferral Enhancements:

    Several enhancements were made to various eReferral workflows and Advice and Consult Request referral forms.

    A complete list of specialties and their reasons for referral is available online.

    For detailed information, view release notes.


  • Alberta Netcare Portal Release - eReferral Enhancements: Thursday, May 27, 2021

    On May 27, 2021, Surgery – General Surgery – Calgary Zone was added to eReferral Advice Request in the Calgary Zone and is accepting seven new reasons for referral. Breast health issue is also available as an eReferral Advice Request reason for referral in the Calgary Zone through the Foothills Medical Centre – Women’s Health Centre – General Surgery facility.

    Please refer to this link to get all details on the eReferral updates. A complete list of specialties and their reasons for referral is available online.

  • Alberta Netcare Portal Release - eReferral Enhancements: Thursday, March 25, 2021

    On March 25, 2021, changes were made to the following Internal Med – Adult Gastroenterology eReferral Consult Request reasons for referral requirements in the Edmonton Zone:

     

    • Dyspepsia
    • Helicobacter pylori (H. pylori) infection
    • Fecal Immunochemical Test (FIT) positive finding

    For this information, visit the Health Services Catalogue in Alberta Netcare eReferral. To review the associated clinical pathways, go online.

     


  • Alberta Netcare Portal Release – March 18, 2021

    Netcare Enhancements:

     

    • All COVID-19 results are now filing to one Netcare folder, Microbiology; results previously filed to the Chemistry folder are now in the Microbiology folder.
    • Netcare CDV Tree Procedure Date now matches the Connect Care Outpatient Letter “Date of Visit” in the letter body.

    For detailed information, view the release notes.

     


  • Session timeouts and personalization are restored: Thursday, February 4, 2021

    The forced 30 minute timeout for idle sessions has been removed. Individual timeout settings have been reverted and users are now able to personalize their timeout durations again (to a maximum of two hours). We apologize for the inconvenience and thank you for your patience. For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.


  • Alberta Netcare Portal Release - eReferral Enhancements: Thursday, January 21, 2021

    Reminder: keep your email address current in Netcare “My Details” because this address is used for ANP Outage notifications, eReferral updates, Provider Notifications and as an alternate for remote access expiry notifications.

     

    eReferral Enhancements:

    Internal Med – Clinical Pharmacology was added as a new specialty to eReferral Advice Request province-wide. This new specialty and facility will offer five new reasons for referral, including:

     

    1. Suspected adverse drug event

    2. Medication regimen/management issue

    3. Drug discontinuation syndrome

    4. Drug interaction

    5. Polypharmacy/overprescribing

    For detailed information, view the release notes.

     


  • COVID-19 test results are available in the Microbiology folder: March 13, 2020

    Searching for Results in Netcare Searching for Results in Netcare

    • Positives results display in red font

     


  • Alberta Netcare Portal - Updates to eReferral Advice Request: December 3, 2020

    On December 3, providers will see some updates to eReferral Advice Request, including Calgary Zone Neurology adding Stroke management issue as a new Advice Request reason for referral and that Internal Med – Infectious Disease– STI was added to eReferral Advice Request province-wide.Please refer to this link to get all details on the eReferral updates. A complete list of specialties and their reasons for referral is available online.


  • Display and Print Issues with Legacy AHS Calgary and Rural Flowsheets: Monday, November 23, 2020

    Currently there are issues related to displaying and printing AHS Calgary and Rural flowsheets in Alberta Netcare Portal. Technical teams are working to resolve the issues. In the interim, please use the Consolidated flowsheets in lieu of the Calgary and Rural flowsheets.


  • Alberta Netcare Portal Release: November 19, 2020

    Netcare Enhancements:

     

    1. Netcare Results Viewer and Portal Upgrade service packs to fix known issues in the backend and not apparent to Netcare users.

    2. Clinical Document filter and search enhancements available to Netcare users when in a patient record.

    3. Favorite Search can now be saved with more lab tests.

    For detailed information, view the release notes.

     


  • Disruption to ACMS Data Flowing into Alberta Netcare Portal: November 12, 2020

    ACMS DI Clinics serving Northern to Central Alberta are undergoing a vendor change which has resulted in a disruption to ACMS data flowing into Netcare. Reports up to October 31, 2020 continue to be available for viewing in Netcare. An update will be provided when the data feed resumes.


  • Security Bulletin: Alberta Netcare Portal – November 4, 2020

    All Alberta Netcare Portal users are expected to review the latest Security Bulletin.For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the eHealth Support Services team at 1-855-643-8649 or email ehealthsupport@cgi.com for support.


  • Alberta Netcare Portal Release – October 15, 2020

    Netcare Enhancements:

    In an effort to manage inappropriate/unnecessary information displaying in Netcare, the following Connect Care Note Types will display a cancelled status in the Netcare CDV Tree as of October 15, 2020.

     

    1.Procedures.

    2. Transfer Note

    3. ED Procedure Note

    4. Teleconsult

    5. Anesthesia Post-Procedure Evaluation

    6. Trauma Tertiary Assessment

    7. Radiation Completion Note

    For detailed information, view the release notes.

     


  • Alberta Netcare eReferral – Updates to eReferral Advice Request – September 24, 2020

    Starting September 24, 2020, referring providers will see some updates to Advice Request, including new Zones being added to existing specialities and the deactivation of Advice Request reasons for referral at three Orthopaedic Surgery facilities. Please refer to this link to get all details on the eReferral updates. A complete list of specialties and their reasons for referral is available online.


  • Alberta Netcare Portal Release – September 17, 2020

    Netcare Enhancements:

     

    • Netcare Portal Resources section has a link to the Clinical Pathways webpage.
    • Connect Care Echo type procedures will file into Netcare’s Diagnostic Imaging folder.
    • Connect Care “Netcare Procedure” reports will file into Netcare’s Operative/Procedure/Investg’n folder.

    For detailed information, view the release notes.

     


  • Alberta Netcare eReferral - Changes Made to Oncology – Lung Cancer Reasons for Referral - August 31, 2020

    Starting August 31, 2020, referring providers will see some changes to Oncology – Lung Cancer Consult Request reasons for referral in all Zones.

    Please refer to this link to get all details on the eReferral updates. A complete list of specialties and their reasons for referral is available online .


  • Alberta Netcare Portal Release – August 20, 2020

    Netcare Enhancements:

     

    • Encounters/Events submitted into Netcare from Connect Care have been evaluated and addressed in multiple phases since November 3, 2019. As of August 20, 2020, Connect Care’s "Appointment Check-in Events" by department will filter out events that should not go to Netcare.
    • Netcare Portal “My Details” has a new date field to specify the oldest date that will display in the “Patient Event History” screen. As of August 20, 2020, the Oldest Admission Date in My Details is the default oldest date on all patient records. For detailed information, view the release notes.

     

    Netcare Known Issue:

    Patient Event History presentation is not formatted in IE11 when there are a large number of events. The issue is evident when the patient record in focus has approximately one-thousand Patient History Events, then the details will display without proper formatting. The solution is to display less events; the work around is to set a later admission date.

    A change was made August 20, 2020 to provide users with a way to modify the date from within the My Details page if the Patient Event History formatting error occurs. For work around information, view the release notes.


  • Alberta Netcare eReferral Updates to Advice Request and Consult Request: July 24, 2020

    On July 24, 2020, Clinical and Metabolic Genetic Services was added to eReferral Advice Request and is accepting non-urgent questions from the Calgary, Central (Red Deer and south) and South Zones. In addition, Internal Med – Geriatric Medicine is now accepting Advice Requests in the Edmonton and North Zones. Changes to Advice and Consult Requests for Edmonton Zone Urology were also made in July 2020, including disabling five Consult Request reasons for referral and some referral requirement updates. For this information, view the release notes.


  • Resident and Medical Student Notes from Connect Care are now available in Alberta Netcare - July 16, 2020

    Notes authored by Residents and Medical Students in Connect Care starting November 4, 2019 with a status of "Cosign Needed" or "Cosign Needed Addendum" are available in Alberta Netcare. The missing notes were generated in Connect Care from November 4, 2019 to April 24, 2020 and made available in Netcare July 16, 2020. Please refer to the Release Notes for more information.


  • Alberta Netcare Portal Release - June 22, 2020

    Today’s updates for Alberta Netcare Portal (ANP) include:

    The following Connect Care letter templates will be used by Neurosurgery and Urology specialties to send Procedure letters to the Operative/Procedure/Investig'n folder in Netcare:

     

    • The “AHS TO REFPROV + NETCARE PROCEDURE; PRESCRIBER PROCEDURE NOTES” template
    • The “AHS TO REFPROV + NETCARE PROCEDURE, BLANK” template

     

    *Additional templates will be added in the near future.


  • Alberta Netcare Portal Release - June 18, 2020

    Today’s updates for Alberta Netcare Portal (ANP) and eReferral include:

    The Release Notes document provides a details for the following Netcare and eReferral changes:

     

    • Connect Care has added new functionality to send specific letter templates to Netcare.
      • The “Consult/Netcare Notes”, “Consult/Netcare A/P” and “Consult/Netcare Blank” templates will file into the Consultations folder.
      • The “AHS Colposcopy Results Letter” template will file to the Operative/Procedure/Investig'n folder.
      • Additional templates will be added in the near future.
    • Lab Results moved from Chemistry to Toxicology Folder:
      • Urine General Toxicology Panel
      • Urine Opioid Dependency Panel
    • Lab Results moved from Hematology to Pathology Folder:
      • Flow Cytometry, Leukemia/Lymphoma Immunophenotyping (Leuk/Loma)
      • Bone Marrow Differential

     


  • eReferral Updates:

    • Enhancements:
      • Reassign workflow added to Advice Request (AR)
      • Set Provider workflow action has been changed to a popup
    • New Reasons for Referral added to Internal Med – Adult Gastroenterology
      • Celiac disease (suspected or refractory symptoms)
      • Dyspepsia
      • Gastroesophageal reflux disease (GERD)
      • Helicobacter pylori (H. pylori) infection
      • Endoscopy for iron deficiency anemia
      • Hepatitis C
    • Internal Med - Geriatric Medicine - Calgary Zone added to Advice Request

    A complete list of specialties and their reasons for referral are available online: www.albertanetcare.ca/ereferral.htm. For quick references, visit the Alberta Netcare Learning Centre at www.albertanetcare.ca/learningcentre/eReferral.htm. For training support, contact the eHealth Netcare Support Services team at 1-855-643-8649 or email ehealthsupport@cgi.com.

    For more information about eReferral, go to www.albertanetcare.ca/ereferral.htm

     


  • History and Physical Notes Reintroduced to Alberta Netcare, ECG Folder Name Change and Updated ED Treatment Plans - April 30, 2020

    History and Physical Notes have been reintroduced to Netcare, the following list of notes are now available from Connect Care dating back to Nov. 4, 2019.

     

    • History and Physical
    • Consults
    • Discharge Summary
    • Deceased Note
    • ED Provider Note
    • Op Note (operative note)
    • Labour and Delivery Note

     

    The ECG/Echocardiogram (MAZ) folder will return to its original name ECG/Electrodiagnostics. Echo reports which previously displayed in the ECG/Echocardiogram (MAZ) folder have been moved to the Diagnostic Imaging folder.

    A previous change in SCM created an issue where modified ED Treatment Plans (created over 12 months ago) in SCM, were not received by Netcare. These updated reports are now available in Netcare.

    Please refer to the Release Notes for more information.


  • Resident and Medical Student notes from Connect Care are now available in Alberta Netcare - April 24, 2020

    Notes authored by Residents and Medical Students in Connect Care with a status of “Cosign Needed” or “Cosign Needed Addendum” are available in Alberta Netcare starting the afternoon of April 24, 2020. Notes written by Residents and Medical Students prior to the afternoon on April 24, 2020 will be added to Netcare in the near future. Please refer to the Release Notes for more information.


  • Alberta Netcare eReferral Update: Added new specialties to Advice Requests and expanded existing Advice Request services to new Zones

    On April 16, 2020, changes were made to Alberta Netcare eReferral, including OBS-GYN – Urogynecology and Paediatrics – Gastroenterology as two new specialties being added to Advice Request in the Edmonton Zone.

    Also, our existing Advice Request service is being expanded to include these new Zones:

     

    • Orthopaedic Surgery (Shoulder issue) – Province-wide*
    • Otolaryngology (Otolaryngology issue) – Calgary Zone
    • Otolaryngology (Paeds otolaryngology issue) – Calgary Zone
    • Psychiatry – Child and Adolescent (Child and adolescent psychiatric health issue) – Central, Edmonton & South Zones

     

    *In late April 2020, Orthopaedic Surgery will be releasing more Advice Request reasons for referral province-wide, including: Ankle issue, elbow issue, foot issue, hip issue, knee issue and wrist issue.

    eReferral users will also see an update to the facility name for Urology. The new facility name is listed as: Kaye Edmonton Clinic – Dianne and Irving Kipnes Urology Centre. It was previously Northern Alberta Urology Centre.

    A complete list of specialties and their reasons for referral are available online: www.albertanetcare.ca/ereferral.htm.For quick references, visit the Alberta Netcare Learning Centre at www.albertanetcare.ca/learningcentre/eReferral.htm. For training support, contact the eHealth Netcare Support Services team at 1-855-643-8649 or email ehealthsupport@cgi.com

    For more information about eReferral, go to: www.albertanetcare.ca/ereferral.htm


  • RESOLVED – Disruption to Immunization History/PIN/PD/Medication Profile/Pharmacy Care Plan/BPMH Medication Reconciliation/PPR: Tuesday, April 14, 2020

    Currently several systems that are accessed through Alberta Netcare Portal are not currently available: Immunization History, Pharmaceutical Information Network, Person Directory, Medication Profile, Pharmacy Care Plan,BPMH Medication Reconciliation, and Provincial Provider Registry (PPR). eReferral users may not be able to save or update referrals until PPR is available.Technical teams are working to resolve the issue. Other Alberta Netcare Portal functionality is still available. This notice will be updated when the issue is resolved. For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638


  • Specific Connect Care Encounters Removed from Alberta Netcare Portal as of January 23, 2020

    The following Connect Care encounters will no longer be sent to Netcare for display in the Event History: Abstract, Scanned Document, Hospice Admission, Home Health Admission, Orders Only, Telephone, Clinical Documentation Only, Letters.
    Please refer to the updated Release Notes for more details.


  • Reminder to Person Directory (PD) users on Registering & Updating Newborns: Thursday, January 16, 2020

    Note that newly registered newborns (born in Alberta, 28 days or under) should be linked to their parents whenever possible. Enter the parent PHN/ULI into the appropriate field, or click “Find” to search for the parent information. Please ensure that the parent address is current as this information will carry over to the newborn record. Verify that you have selected the correct record before clicking “Accept”. An Alberta Personal Health Card is automatically generated once the newborn is added to the parent’s account. For further details please reference detailed instructions at: https://www.albertanetcare.ca/learningcentre/documents/PD_QR_AddUpdateNewborn.pdf


  • Potential Delay to Portion of Cancer Screening Status Reports into Netcare: Since Monday, November 11, 2019

    Please be advised there may be a slight delay in the cervical portion of the Cancer Screening Status Report. Due to the implementation of the Connect Care Application, Pap test results from geographical regions North of Red Deer may be out of date since Nov 11, 2019. Technical teams are working to resolve the issue. In the meantime, users are advised to check the Pathology folder for the most up-to-date cervical cancer screening Pap’s (status) on their patients. For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.


  • Alberta Netcare Portal Release - November 28, 2019

    Alberta Netcare Portal (ANP) continues to make updates in response to the Connect Care Wave 1 implementation. Today’s updates include:

    • Orders that have not been resulted will display in Italics on the CDV Tree
    • Cancelled Genetic report will display the cancelled report rather than an error
    • Appropriate user roles will see the Patient Lists options
    • Interpreting Doctor/Report Author field will display the doctor's name
    • Documents, EEGs and Lumens with multiple attending providers will start displaying in Netcare

     

    Additional information displaying in Netcare: As part of the launch of Connect Care, Netcare is receiving additional encounters and documents in the patient’s Event History and CDV tree. We understand this is confusing and is cluttering multiple views in the system. Please know our team is working with Connect Care to assess the most valuable clinical information for Netcare users. Solutions are being investigated to stop the flow of this information and to remove events that do not provide valuable clinical data to our users. Patient safety is our number one priority and we are working to ensure our users can easily access relevant patient information.
    We sincerely thank you for your patience and understanding during this transition period.


  • Security Bulletin: End of Support for Windows 7 Effective January 14, 2020

    Alberta Netcare Portal (ANP) custodians and users are responsible for maintaining and updating the security of their sites and systems as it pertains to their signed Provincial Organizational Readiness Assessments (pORA) and Information Management Agreements (IMA). After January 14, 2020, Microsoft will no longer be supporting Windows 7. This means new security updates and fixes will no longer be available for computers using Windows 7. ANP users and custodians currently using Windows 7 need to be aware of the potential security vulnerabilities as well as the increased risk of having their data corrupted, stolen or made inaccessible. Alberta Health has issued a Security Bulletin to identify the impact and security risks to ANP and community custodians. Please review the Security Bulletin and take action if required. If you have any other questions regarding the end of support for Windows 7, or other unsupported operating systems, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the eHealth Support Services team at 1-855-643-8649 or email ehealthsupport@cgi.com for support.


  • Alberta Netcare Portal Release - November 7, 2019

    Alberta Netcare Portal (ANP) has implemented several changes to address issues resulting from the November 3rd, Connect Care Wave 1 implementation. Please refer to the updated Release Notes for more details.


  • Connect Care Related Release Notes – November 1, 2019

    As of November 3, 2019, pre-selected Alberta Netcare Portal users and facilities will access Netcare through the new Connect Care application. Though the Alberta Netcare Portal and Connect Care applications are independent of one another, there have been some changes to Netcare to accommodate the launch of Connect Care. For Connect Care related changes that will have an impact on Netcare functionality, please review the latest Release Notes.

    For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638 for support.

     


  • Security Bulletin: Alberta Netcare Portal – October 24, 2019

    All Alberta Netcare Portal users are expected to review the latest Security Bulletin. For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the eHealth Support Services team at 1-855-643-8649 or email ehealthsupport@cgi.com for support.


  • Alberta Netcare Portal Release Announcement – October 18, 2019

    A new release of the Alberta Netcare Portal (ANP) was deployed on October 18, 2019. For a detailed outline of the October 18 release, please refer to the Release Notes or visit the Alberta Netcare Portal Release Website. Many of the changes are in preparation for and will be realized with the Connect Care release on November 3.

    For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the eHealth Support Services team at 1-855-643-8649 or email ehealthsupport@cgi.com for support.

     


  • Latest Mac OS Update May Disrupt Remote Access to Netcare: October 8, 2019

    Mac users who connect to Alberta Netcare Portal remotely, are asked to hold off on updating to the latest version of the Mac OS. There is a risk that the update may impact the Citrix Workspace/Receiver application used to access ANP. This notice will be updated when the Citrix application is confirmed to comply with the latest Mac OS version. For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.


  • Moved: Alberta Colposcopy Report, Alberta Colposcopy Report (v2) and LEEP Procedure

    Effective August 6, 2019, the three SCM sourced reports, Alberta Colposcopy Report, Alberta Colposcopy Report (v2) and LEEP Procedure, previously located under Alberta Netcare Portal’s “Cancer Screening” (CS) can now be found under “Operative Procedure” (OP). For any questions or concerns, AHS employees please contact 1-877-311-4300, or Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.


  • Alberta Netcare eReferral Update: Family Medicine - Transgender Care specialty added to Advice Request and User Enhancements

    On July 18, 2019, Family Medicine - Transgender Care specialty went live with eReferral Advice Request and is now accepting non-urgent transgender health general consultation questions provincially.

    A complete list of specialties and their reasons for referral are available online: www.albertanetcare.ca/ereferral.htm.

    For Quick Reference Guides, visit the Alberta Netcare Learning Centre at www.albertanetcare.ca/learningcentre/eReferral.htm or contact the eHealth Support Services team at 1-855-643-8649 or email ehealthsupport@cgi.com for support.

    In addition to Transgender Care going live, enhancements have been made to the eReferral platform that directly affect the standard eReferral Advice Request form, some eReferral workflows and some eReferral dashboards. For more information about these enhancements, view the release notes.

     

    For more information about eReferral, go to www.albertanetcare.ca/ereferral.htm or email access.ereferral@ahs.ca


  • Alberta Netcare Webinar Training

    Alberta Netcare live webinar training sessions are now available! To find out more please click HERE or visit the Alberta Netcare Learning Centre website to register.


  • Alberta Netcare Portal Release Announcement – June 13, 2019

    This release is intended to address clinicians’ feedback following the November 2018 ANP upgrade. Enhancements included in this release enable users to: 1) Customize the Flowshsheet/Cumulative Tooltip, 2) Enhance CDV Tree display and 3) Customize CDV Tree Tooltip preferences. For a detailed outline of the June 13 release, please visit the Alberta Netcare Portal Release Website.

     

    For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the eHealth Netcare Support Services team at 1-855-643-8649 or ehealthsupport@cgi.com.


  • Alberta Netcare eReferral Provider Notifications Now Available

    On May 30, 2019, Provider Notifications went live. eReferral users will now receive email notifications when an activity occurs on an Advice or Consult Request.

    To ensure you are receiving Provider Notifications, please confirm or update your email address to a current preferred email address (this is the address that notifications will be sent to). For instructions, please visit the eReferral Provider Notifications Portal.

    You will be automatically subscribed by default to a notification list based on your role (i.e. whether you are a referrer, receiver or triage user), but you can customize these subscriptions at any time.

    For training support, visit the Alberta Netcare Learning Centre for Quick References or call the eHealth Support Services team at 1-855-643-8649 or email ehealthsupport@cgi.com.

    For more information about eReferral Provider Notifications, go to the online portal.


  • New specialties added to eReferral

    New specialties were added to Alberta Netcare eReferral Advice and Consult Requests on May 21, 2019.

    Physicians and clinical support staff can now submit Consult Requests (i.e. requests for in-person specialist appointments) in the Calgary Zone to:

     

    • Internal Med - Pulmonary Medicine (IPM)
    • Internal Med - Sleep Medicine (FMC Sleep Centre)
    • Internal Med - Tuberculosis Services (Please search by reasons for referral or by facility (TB))

     

    Child & Adolescent Psychiatry was also released on eReferral Advice Request (i.e. non-urgent questions answered by a specialist within five calendar days) and is available in the Calgary, Central (patients in Red Deer and south) and South AHS Zones.

    A complete list of specialties and their reasons for referral is available online: www.albertanetcare.ca/ereferral.htm

    For eReferral support, visit the Alberta Netcare Learning Centre at www.albertanetcare.ca/learningcentre/eReferral.htm or contact the eHealth Support Services team at 1-855-643-8649 or email ehealthsupport@cgi.com

    For more information about eReferral, go to: www.albertanetcare.ca/ereferral.htm


  • eReferral Update – Some Specialties Disabled from Advice and Consult Request

    As of May 14, 2019, the following specialties are no longer accepting eReferral Advice Requests:

     

    • Oncology – Breast Cancer (Province-wide)
    • Oncology – Lung Cancer (Province-wide)
    • Urology (Paeds) – Edmonton Zone

     

    You will no longer be able to submit Advice Requests to these specialties.

    Consult Requests are also no longer available at the following sites for Orthopaedic Surgery – Hip & Knee Joint Replacement:

     

    • Camrose MSK Clinic
    • Grande Prairie Orthopaedic Surgeons Clinic

     

    Important note: These specialty clinics are still accepting referrals, but no longer through eReferral. Please contact these clinics directly to determine how to submit referrals.

    For more information about eReferral, go to: www.albertanetcare.ca/ereferral.htm or email access.ereferral@ahs.ca


  • New specialties added to eReferral

    New specialties were added to Alberta Netcare eReferral Advice and Consult Request in Feb. & March 2019.

     

    • Physicians and clinical support staff can now submit Advice Requests (i.e. non-urgent questions answered by a specialist within five calendar days) to:
    • Adult Gastroenterology (Hepatology Issue) - Calgary Zone
    • Cardiology - Calgary Zone
    • Community Paediatrics - Calgary Zone
    • Neurology - Calgary Zone

     

    Kingsway Nephrology Associates has also been added to eReferral Consult Request and is accepting specialist referral requests for Nephrology in the Edmonton Zone. A complete list of specialties and their reasons for referral is available online: http://www.albertanetcare.ca/ereferral.htm.

    For Quick Reference Guides, eDemos or to join a weekly webinar, visit the Alberta Netcare Learning Centre at https://www.albertanetcare.ca/learningcentre/eReferral.htm. For more information about eReferral, go to https://www.albertanetcare.ca/ereferral.htm or email access.ereferral@ahs.ca


  • ALERT: Alberta Netcare Portal (ANP) Printing Issues

    Alberta Netcare Portal is experiencing technical issues that may impact printing from within Netcare. When printing results, please confirm that the entirety of the report is printing as expected. To do so, compare what is displayed in Netcare with what is printed. Technical teams are currently working to resolve the issues.


  • Issues with PARIS Summary Reports from Calgary: April 18, 2018

    The PARIS team has identified potential issues with the content of Continuing Care Summaries (including Community Client Profiles) from Calgary which are filed under the “Summary Reports” folder. At this time, neither the extent of the issues nor the reports affected are known so a decision has been made, in consultation with key stakeholders, to hide all reports from view. At this time there is no remediation date available.


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  • Blank Pages When Printing From Alberta Netcare Portal: June 30, 2017

    Internet Explorer 11 (IE11) users may experience an issue in which blank pages are produced when printing from Netcare. To resolve the issue, add the Netcare Portal website to IE11’s Compatibility View list. To update the list, open Netcare, select “Tools”, then “Compatibility View Settings”. In the “Add this website” section click on the “Add” button to add “albertanetcare.ca” to the list. If you continue to have questions or concerns, AHS employees please contact the applicable AHS Service Desk for your zone, or Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.


  • NOTE for IE8 Users - Flowsheet Lag Issue With Internet Explorer 8: Effective June 16, 2017

    As of June 16, flowsheets will take longer than usual to appear in Alberta Netcare Portal (ANP) for users of Internet Explorer 8 (IE8) on Windows XP. To mitigate this issue, these users are advised to use a Firefox browser instead of IE8, or to reduce the number of columns in the flowsheet to 15 or less if they continue to use IE8.


  • AHS Best Possible Medication History (BPMH) form available March 24, 2017

    The BPMH form is pre-populated with dispensed prescriptions recorded in PIN and can be used to complete the BPMH, admission orders and retained as a permanent part of the chart. It reduces the need for manual transcription and is easier to read. Learn more about how this new resource can support Medication Reconciliation in your area.


  • Clarification Regarding Diagnostic Imaging Reports Label Change: March 8, 2017

    Please be advised that the recent change in label to "Interpreting Doctor/Report Author" from what was previously "Responsible Dr" may cause confusion for Diagnostic Imaging reports originating from the North, Central and South Zones. The physician that is populated in this field is the Ordering Provider for those Zones and not the Radiologist. Efforts are being made to align the contents of this field with the Edmonton and Calgary Zones.


  • Re-installation of eSignature link (PowerSign) - Edmonton Zone

    The Edmonton Zone eSignature Link (PowerSign) will be re-installed effective January 06, 2017. This is the same functionality that clinicians had prior to December 01, 2016. When clinicians sign into Alberta Netcare, the following links are available:

    • eSignature - this link is accessed to obtain a detailed list of all incomplete records requiring completion.
    • Provincial eSignature - this link is accessed to review, edit and electronically sign transcribed reports.

     


  • IMPORTANT NOTICE when registering newborns in PERSON DIRECTORY: November 21, 2016

    If you register newborns in Person Directory as part of your role, please refer to the
    surrogate newborns or the adopted newborns special processes'quick reference materials. Alberta surrogate births need to be registered in Person Directory in a specific way in order to protect the identity of the gestational carrier and to ensure that the newborn identity is not compromised. All surrogate births (born in Alberta, 28 days or under) are registered in Person Directory using Intended Parents' Information. Alberta adopted newborns need to be registered in Person Directory in a specific way in order to protect the identity of the birth mother and to ensure that the new adoptive identity is not compromised.


  • eReferral Advice Request available for Nephrology October13, 2016

    As of October 13, 2016, Alberta Netcare users will be able to request advice from nephrologists through eReferral. With province-wide access and a guaranteed response within 5 days, this secure, traceable communication allows users to attach labs and imaging directly from Alberta Netcare. Users may request nephrology advice for any of the seven reasons for referral, and both referring and advising physicians may bill their time using eConsult codes. Physicians should seek the advice of a nephrologist for non-urgent patient situations when
    - it is unclear if a referral would be appropriate
    - considerations of care are uncertain
    - any specialty specific information is uncertain
    - management advice is required
    Training materials, including a quick reference, are available in the Alberta Netcare Learning Centre. Visit www.albertanetcare.ca/eReferral.htm to learn more.


  • Improved Diagnostic Image Quality for Community/Remote Users

    Recently the external Citrix environment’s browser was upgraded to IE11. As a result, the embedded viewer for Diagnostic Images now displays images at a higher quality. This improvement is most notable with regard to MR and CT images.


  • Immunization data available for all zones as of June 29, 2016

    Until now, Alberta Netcare has offered immunization records from the Edmonton zone only. By integrating with provincial record systems Alberta Netcare is now able to offer immunization records from all AHS zones (publicly funded vaccine and some travel) and community pharmacies (influenza vaccine). Please refer to the Immunization Viewer information sheet to find out:

    • Where to find the immunization button in Alberta Netcare Portal
    • Data elements that will be viewable
    • The permission levels required to access immunization data
    • Frequency of updates
    (Please note, data updates from the Edmonton zone will initially be submitted monthly rather than nightly. An enhanced process to improve the data submission frequency to weekly is expected mid-summer.)
    For any questions or concerns, AHS employees please contact the applicable AHS Service Desk for your zone, or Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.

     


  • New Request Process for Alberta Netcare: AHS and AHS Affiliates Users

    As of November 27th, 2015 a new Alberta Netcare access request process is available to AHS and AHS affiliate physicians, clinicians and staff. The new access process will not be used by community clinics or pharmacies. The new access request process is part of the Identity & Access Management (IAM) system that supports improved, standardized processes and more self-service tools. The new process affects how you request new access or modify existing access to Alberta Netcare. More information


  • For Community Custodians: Transition to new pORA2 form

    Alberta Health has revised the pORA (Provincial Organizational Readiness Assessment) form for Community sites as of November 1, 2015. The new version (pORA2) remains the security assessment requirement for Community sites wishing to access Alberta Netcare. Community custodians currently working on completing or updating their pORA using the previous version will have until November 30, 2015 to submit it to Alberta Health for review. As of December 1, 2015, Alberta Health will only accept submissions of the pORA2 form. Click here to read the full security bulletin.


  • Laboratory Bulletin: Differences in Plasma/Serum Human Chorionic Gonadotropin (hCG) Results

    Plasma/serum human chorionic gonadotropin (hCG) is currently measured in multiple locations using different methods. This means, numeric results from different locations may vary considerably. Additionally, graphs that display these results may be misleading if they include results from multiple locations that use different methods. Please read the full Laboratory Bulletin for details.

  • CHANGES with Alberta Netcare Support - Updated Contact Information - COMMUNITY USERS

    Additional Alberta Netcare contact information is now available to Community Users. Two new phone numbers have been added for eHealth Support Services (local Edmonton and Calgary), and a new email address. We have also noted the contact for remote access token (FOB) support. Please refer to the table below to find out where to go for help.

    Support Team Alberta Netcare Assistance Contact Information
    Provincial Help Desk
    1. Technical issues with access to Alberta Netcare (e.g. login IDs and password resets)
    2. Issues working within the PD application (newborns, surrogate, demographic issues)
    3. Issues working within the PIN application (cannot view medications)
    4. Status of request forms for PIN/PD access
    		  1-877-931-1638 (24/7)
    Remote Access Team
    AHS Service Desk for Remote Login Support
    1. Token (FOB) inquiries, replacement or login ID
    		  1-844-542-7876 (24/7)
    eHealth Support Team
    1. Alberta Netcare enrollment
    2. Alberta Netcare training
    3. Alberta Netcare privacy and security questions
    4. Status of community access request forms
    		 Hours of Operation:
    7 am - 7 pm (Mon-Fri)

    1-855-643-8649 Toll-free

     Email:
     ehealthsupport@cgi.com
    User Registration Form (URF) Submission  1-844-630-0877   Fax




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  • June 2016
    • eReferrals Service Disruption: Thursday, June 2, 2016 from 9:00pm to 10:00pm
      • eReferrals users may experience a brief disruption to the service during the noted maintenance period. It is recommended that users refrain from using the service until the maintenance period is over. Alberta Netcare Portal will continue to be available during this period.
    • Brief Alberta Netcare Portal (ANP) Service Disruption: Wednesday, June 8, 2016 between 8:00pm and 12:00am
      • During the maintenance period, users in Southern Alberta may experience a brief disruption to ANP lasting between 2-5 minutes. As a result of this disruption affected users will be disconnected from ANP. Users should wait a few minutes before attempting to log back in. .
  • May 2016
    • Is your Remote Access Token Expiring? Please check (see below).
      • Please check the back of your SecurID Remote Access Token, it will have an expiration date engraved. If you have a token that is going to expire May 30 please email remoteaccess@ahs.ca with a subject line: Expiring Netcare token and include your Netcare ID and the serial number listed on the back of the token. We will then provide you options available for replacement.

        If you have already been contacted or submitted your replacement information; processing is underway and you will receive your replacement before May 30.
    • Alberta Netcare Portal (ANP) Scheduled Maintenance: Tuesday, May 24, 9:00pm - 12:00am and Thursday, May 26, 9:00pm to 12:00am
      • Alberta Netcare Portal will continue to be available during system maintenance. While maintenance is being performed users may experience performance issues and diagnostic images may not be available for short periods. Users who require access to diagnostic images can follow the process in the ANP Downtime Contingency kit.
    • Community (non-AHS) Remote users may require a Citrix upgrade by June 30, 2016
      • To avoid interruptions to your Alberta Netcare access, please check your Citrix receiver version and upgrade if required. Community/remote users are those that connect to Alberta Netcare with a username and RSA FOB token passcode. AHS issued computers and devices already meet the minimum requirements for the security certificate upgrade and do not need to be updated.

        Citrix Receiver 3.3 or higher will be required for Windows devices or Citrix Receiver 11.7 or higher for Mac/Apple devices. Not sure what version you are on? Read these instructions. Please note that user operating systems must be Windows XP SP3 or higher or, for Mac/Apple, OS 10.5 or higher.
         
  • April 2016
    • Service Interruptions to PACS Diagnostic Images North, Central and Edmonton Zones ? April 6, 2016
      • Alberta Netcare users may be experiencing issues viewing DI images in the notes zones. Technical teams are currently investigating the issue. Updates will be posted as soon as they are available.
    • Remote Access (RSA/FOB) Scheduled Maintenance - Thursday, April 7, 2016, 9:00 pm to Friday, April 8, 2016, 12:00 am
      • Due to scheduled maintenance, RSA FOB/passcode users may not be able to initiate remote access to Alberta Netcare Portal during the above noted period. Users who are connected before the maintenance period begins should not be impacted. Despite the length of the maintenance window, interruptions are only expected to last for approximately 15 minutes; please try to connect again after 15 minutes before following up with the Service/Help Desk.
    • Scheduled Partial Outage to Person Directory - Sunday, April 17, 2016 7:00 am - 11:00 am
      • Person Directory will have a partial outage between 7:00am -11:00am on Sunday, April 17, 2016 due to the scheduled system maintenance. Users may encounter Unable to connect to the mainframe errors when updating or adding persons and validating eligibility. If users encounter any problems during this timeframe they should try again later. Alberta Netcare Portal will be available during the system maintenance period.
    • Limited Patient Search Functionality Due to Scheduled Maintenance: Thursday, April 28 from 9:00 PM ? 1:00 AM Friday, April 29, 2016
      • Users of Alberta Netcare Portal will experience a period of limited functionality with regard to patient searches in order to accommodate the AHS Client Registry system maintenance. During this time, patient search capability in Netcare Portal will be limited to PHN/ULI search only. Searching by MRN or patient name will not be possible. New patients and updates to patients during this time will not be viewable, but will become available once the maintenance period is complete. During the outage period certain patient demographic fields including "Address", "City/town" and "Phone Number", will also be unavailable.

        Full demographic information and patient searching capability will be restored after the AHS Client Registry outage has passed.
    • IMPORTANT NOTICE: Edmonton, North and Central zones outpatient community DI Images taken since Thursday April 29, 2016 are unavailable in Netcare.
      • The following Edmonton, North and Central zone community DI providers are impacted: Medical Imaging Consultants (MIC), Insight Medical Imaging (IMI), Ross Creek Medical Clinic, Breast Center Radiology, Amiha Diagnostic Imaging, Northgate Xray, The Xray Clinic at 124 St, The Xray Clinic at 142 St, Devon XRAY Clinic, Central Alberta Medical Imaging Services (CAMIS), Canada Diagnostic Centers (CDC), and Glenwood Radiology.

        Please note: Radiologist reports on these images ARE available in Netcare

        Interim Solution: if images are required, contact the DI provider of the DI study and request images be provided on CD

        Technical teams are working on a permanent resolution to this problem. This notice will be updated when new information is available.
  • March 2016
    • Scheduled Outages: PIN, Medication Viewer, PD, and PCR: Thursday, March 3 from 6:00pm - 6:00am
      • An outage to the above noted applications is required to accommodate system maintenance. eReferral will also be minimally impacted in that users will be unable to assign a provider during the outage period. Other Alberta Netcare Portal functionality will be available during the system maintenance and only access to the above mentioned applications will be affected
    • Scheduled Outages: PIN, Medication Viewer, PD, PCR, PPR and DSR: Thursday March 17, 9:00pm - 3:00 am Friday March 18
      • An outage to the above noted applications is required to accommodate system maintenance. eReferral will also be minimally impacted in that users will be unable to assign a provider during the outage period. Other Alberta Netcare Portal functionality will be available during the system maintenance and only access to the above mentioned applications will be affected.
    • Scheduled Partial Outage to Person Directory: Sunday March 20, 7:00am - 11:00am
      • The Person Directory application will have a partial outage between 7:00am to 11:00am on Sunday, March 20, 2016 in order to accommodate system maintenance. Users may encounter when updating or adding persons and validating eligibility. If users encounter any problems during this timeframe they should try again later. Please note that Alberta Netcare Portal will be available during the system maintenance period.
    • Partial Outage to Person Directory: Sunday, March 27, 2016, 7:00 am - 11:00 am
      • A partial outage to the PD application is required in order to accommodate system maintenance. Users may encounter errors when updating or adding persons and validating eligibility. Please note that all other Alberta Netcare applications will be available during the system maintenance period.
  • February 2016
    • Internet Explorer Issues
      • Due to a recent Microsoft patch, users logging in to Alberta Netcare Portal may observe 2 browser windows opening. Technical teams are working to resolve this issue. If this issue is encountered simply close the window that displays the following message The webpage cannot be found and continue to use Netcare as usual in the other browser window.
    • Advisory of a potential data integrity issue for Calgary Transcribed Reports from EndoPro
      • Please note there may be a potential data integrity error for a small number of Calgary Endopro reports. When viewing Endopro reports from Calgary, please verify/validate that the patients name appearing in all areas of the report matches the patient you have selected in Netcare. Please contact 403-944-3629 if there is a discrepancy.
    • Scheduled Intermittent Service Interruptions for Alberta Netcare Portal
      • On Wednesday, February 24th and Thursday, February 25th, between 9:00pm and 11:00pm, Alberta Netcare users may experience intermittent interruptions to services while system maintenance is performed. For questions or concerns, AHS employees please contact the Service Desk for your zone. Community users please contact the Provincial Helpdesk at 1-877-931-1638.
    • Scheduled Outages: PIN, Medication Viewer, PD and PCR: Thursday, February 25 from 6:00pm - 4:00am Friday, February 26, 2016
      • An outage to the Pharmaceutical Information Network (PIN) applications, PD and PCR, is required to accommodate system maintenance. eReferral will also be minimally impacted in that users will be unable to assign a provider during the outage period. Other Alberta Netcare Portal functionality will be available during the system maintenance and only access to the above mentioned applications will be affected. For questions or concerns, AHS employees please contact the Service Desk for your zone. Community users please contact the Provincial Helpdesk at 1-877-931-1638.
  • January 2016
    • Alberta Netcare Service Interruptions January 7, 2016:
      • Netcare is currently experiencing issues which may cause users to encounter service interruptions. We are working to resolve these issues as quickly as possible.We apologize for the inconvenienceIf you require urgent access to results, please refer to the ANP Downtime Contingency kit. For any questions or concerns, AHS employees please contact the applicable AHS Service Desk for your zone, or Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.
    • Alberta Netcare Service Interruptions January 7, 2016
      • Netcare was experiencing issues today which resulted in a service interruption. We apologize for the inconvenience and will continue to monitor performance.
    • Alberta Netcare Service Issues Resolved January 8, 2016
      • We apologize for the inconvenience regarding Netcare service interruptions yesterday. The issues have been resolved and Netcare is now functioning as expected
    • PACS Maintenance/Outage Schedule: Wednesday, January 20th, 2016
      • January 21st at 12:00 am to 6:00 am UCOM Impax Maintenance
      • January 25th at 5:00 pm to January 26th at 6:00 am FMC Impax Maintenance
      • January 27th at 10:00 pm to January 28th at 3:00 am Northern Lights Impax Maintenance.


        During these outages
      • The specific Impax system (from either UCOM, FMC or Northern Lights) images will not be available in Netcare.
      • There will be a delay in sending new exam images to the specified Impax system
      • The specific Impax Client will be unavailable to view new and old studies.
      • Please complete work and log out of the specific Impax Client prior to the outage. Users are asked to use downtime procedures during this outage.


        NOTE: Historical studies will still available in Netcare and via CPWEB.
    • PACS Maintenance Outage Schedule: Friday, January 22nd, 2016
      • January 27th from 12:00 am to 6:00 am UCOM Impax Maintenance
      • January 27th from 10:00 pm to January 28th at 3:00 am Northern Lights Impax Maintenance
      • February 1st from 5:00 pm to February 2nd at 6:00 am FMC Impax Maintenance


        During these outages
      • The specific Impax system (from either UCOM, FMC or Northern Lights) images will not be available in Netcare.
      • There will be a delay in sending new exam images to the specified Impax system.
      • The specific Impax Client will be unavailable to view new and old studies.
      • Please complete work and log out of the specific Impax Client prior to the outage. Users are asked to use downtime procedures during this outage.


        NOTE: Historical studies will still available in Netcare and via CPWEB.
    • Service Interruption for Calgary Lab Orders and Results: January 26th, 2016
      • All Calgary lab orders and results being sent to Alberta Netcare are currently delayed by several hours. This delay only affects new and updates to existing orders and results; historical results are not affected and are available for viewing in Alberta Netcare. The issue is currently being investigated. If you are unable to see expected results in Alberta Netcare, follow up with the Calgary Lab Information Center directly at 403-770-3600.


        Prov Lab and all Calgary lab orders and results being sent to Netcare are currently delayed by several hours. This delay only affects new and updates to existing orders and results; historical results are not affected and are available for viewing in Netcare. The issue is currently being investigated. If you are unable to see expected results in Netcare, for Calgary and Area please call: 403-770-3600 or for Outside Calgary: 1-855-570-3600.
    • Service Interruption for Prov Lab, Calgary Lab Orders and Results, and DI Reports from Southern AB: UPDATED January 27, 2016
      • All Prov Lab, all Calgary lab orders and results, and DI Reports and Images from the southern half of the province being sent to Netcare may experience delays today. This delay will only affect new and updates to existing orders and results; historical results are not affected and are available for viewing in Alberta Netcare. Technical teams are working to address the issue. If you are unable to see expected results in Alberta Netcare, for Calgary and Area please call: 403-770-3600 or for Outside Calgary call: 1-855-570-3600. For access to DI reports and images please refer to the appropriate contacts in the ANP Downtime Contingency Kit.
    • Service Interruptions to PIN and Medication Profile: Wednesday, January 27, 2016 from 21:00 ? 06:00 January 28, 2016
      • In order to accommodate system maintenance, users of the Pharmaceutical Information Network and the Medication Profile will experience an outage at the above noted time.

        Please note that all other Alberta Netcare applications will be available during the system maintenance period.
    • Northern Lights Diagnostic Imaging (PACS) Service Interruption, January 29, 2016
      • There may be delays for some diagnostic imaging studies appearing in Alberta Netcare due to issues with Northern Lights PACS. Technical teams are working to address the issue.
         
  • December 2015
    • Service Interruptions to Calgary Diagnostic Images: Wednesday, December 2, 2015
      • Please be aware that there is currently a 5+ hour delay to Calgary diagnostic images appearing in Alberta Netcare. Technical teams are currently investigating the issue. Updates will be posted as soon as they are available.
    • Service Interruptions to Implement Missing Facility Fix: Monday Dec. 7, 9pm-10pm
      • Alberta Netcare Portal will be unavailable for 1 hour in order to update user accounts with previously missing facilities. Users who are logged in during this time will be disconnected and will need to re-authenticate following the outage period. If you require urgent access to results, please refer to the Downtime Preparedness kit. Any questions or concerns can be directed to the Provincial Helpdesk at 1-877-931-1638, or for AHS employees the Service Desk for your zone.
    • Missing IAM Facilities Resolved: Monday Dec. 7
      • All facilities should once again be visible for all users. If you are still experiencing issues please contact the Provincial Helpdesk at 1-877-931-1638, or for AHS employees the Service Desk for your zone.
    • Service Interruptions: Limited Patient Searching on Thursday, December 17, 0900?0930
      • Due to system maintenance, there will be limited patient search functionality. Patient search in Alberta Netcare Portal will be limited to PHN/ULI search ? searching by MRN or patient name will not be possible. New patients and updates to patients during this time will not be viewable, but will become available once the maintenance period is complete. Some patient demographic fields including "Address", "City/town" and "Phone Number", will also be unavailable. Full demographic information and patient searching capability will be restored after the outage has passed.
  • November 2015
    • Scheduled Outage: Thursday, November 19, 2015 (21:00) to Friday, November 20, 2015 04:00
      • Users of Alberta Netcare Portal will experience an outage for a period of up to seven hours between 21:00 on November 19 and 04:00 on November 20 to accommodate system updates. Users who are logged in during this time will be disconnected from the application, and will need to re-authenticate following the outage period. If you require urgent access to results, please refer to the ANP Downtime Contingency kit also posted at the top of the Portal Login page. For any questions or concerns, AHS employees please contact the applicable AHS Service Deskfor your zone, or Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.
    • Access to DI images from Alberta Netcare Portal
      • Please be advised that there are problems when viewing Diagnostic Images (DI) using Alberta Netcare. In the interim DI may be accessed by one of these alternatives:

        1. Use Impax Viewing stations available in all AHS Health Care facilities
        2. Open the MyApps icon ( on your computer desktop, click Netcare Portal, and login to Netcare.
        3. If a Firefox web browser is available on your computer, use it to access Netcare instead of using Microsoft Internet Explorer.

        If you have any questions or need assistance please contact the IT Service Desk for your zone. Technical teams are working to resolve this issue. An update will be posted on this page as soon as the situation changes.
    • New Request Process for Alberta Netcare: AHS and AHS Affiliates Users
      • As of November 27th, 2015 a new Alberta Netcare access request process is available to AHS and AHS affiliate physicians, clinicians and staff. The new access process will not be used by community clinics or pharmacies.
    • Scheduled Outage for All Alberta Netcare Applications: Thursday, November 26, 2015 (21:00) to Friday, November 20, 2015 04:00
      • All Alberta Netcare applications will be unavailable during the above noted period in order to accommodate system upgrades. Users who are logged in during this time will be disconnected and will need to re-authenticate following the outage period. If you require urgent access to results, please refer to the ANP Downtime Contingency kit. For any questions or concerns, AHS employees please contact the applicable AHS Service Desk for your zone, or Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638
  • September 2015
    • Service Interruptions: Alberta Netcare Portal access to Diagnostic Images from Calgary Foothills Medical Center, Sept 3 and 8
      • Thursday, September 3, 21:00 to 06:00 Friday, September 4
        Tuesday, September 8, 21:00 to 06:00 Wednesday, September 9


        Users of Alberta Netcare Portal will not be able to access new diagnostic images from the Foothills Medical Center during the scheduled times due to system maintenance. Access to diagnostic images from other sites will still be available. Any questions or concerns can be directed to the Provincial Helpdesk at 1-877-931-1638, or for AHS employees the Service Desk for your zone.
    • PIN / Medication Profile Access Issues:
      • Due to the SSL Security Certificate upgrade on Sept 3, some users may have started to experience a certificate related error when trying to access PIN or Medication Profile in Netcare Portal. The error says Content was blocked because it was not signed by a valid security certificate. We are currently investigating this issue and will apply a fix as soon as we can. In the meantime, you can try bypassing the error message by clicking on the popup line at the top of the screen and choose the option Display Blocked Content. In most cases, this will help take you to PIN or Medication Profile page.
    • Service Interruptions for Pharmacy Batch Users: Thursday, September 17, 2015, 21:00-00:00
      • During this three hour service interruption, pharmacies that are using Pharmacy Batch will not be able to submit their dispense records. Pharmacies will be able to batch again as usual the following day. Questions or concerns can be directed to the Provincial Help Desk at 1-877-931-1638.
    • Scheduled Outage for Alberta Netcare Portal: Thursday, September 17, 21:00--03:00 Friday, September 18, 2015
      • Alberta Netcare Portal will be unavailable for 6 hours in order to accommodate server upgrades. Users who are logged in during this time will be disconnected and will need to re-authenticate following the outage period. If you require urgent access to results, please refer to the Downtime Preparedness kit. Any questions or concerns can be directed to the Provincial Helpdesk at 1-877-931-1638, or for AHS employees the Service Desk for your zone.
  • August 2015
    • Diagnostic Images Incomplete Studies from Edmonton and Northern Rural zones: August 6, 2015 - UPDATE
      • The technical issue that was discovered with the Provincial Image Viewer has been resolved. The issue only affected images from the following locations:

        1.University Of Alberta Hospital
        2.Grey Nuns Hospital
        3.Leduc Hospital
        4.Former Northern RSHIP sites:Aspen,peace Country,Northern Lights,East Central,David Thompson

        As a result, imaging studies from these areas between August 6, 2015 and August 13, 2015, may or may not have been fully complete and available in Netcare between these dates for viewing. The issue did not affect the diagnostic reports in Netcare associated with these images; however, the reports may refer to affected studies completed during this time period.
    • Service Interruptions: Remote Access to Alberta Netcare: August 18, 21:00-23:00
      • Remote/Community users of Alberta Netcare Portal will experience a brief interruption in service of up to 15 minutes on Tuesday, August 18, 2015 between 21:00 and 23:00 while network maintenance is being performed. Only users connecting to Alberta Netcare Portal from outside the Alberta Health Services network will be impacted. Users who are logged in during this time might be disconnected from the application and will need to re-authenticate to Alberta Netcare Portal. Any questions or concerns can be directed to the Provincial Helpdesk at 1-877-931-1638, or for AHS employees the Service Desk for your zone.
  • July 2015
    • Results Delays: Edmonton Zone laboratory and anatomical pathology results: July 7, 2015
      • Due to server issues, Alberta Netcare Portal is experiencing delays in receiving new laboratory and anatomical pathology results from the Edmonton zone. This only affects the delivery of new results as historical results will still be available for viewing in Alberta Netcare. Delays in receiving these new results will gradually reduce as the system works through processing the backlog of messages. Any questions or concerns can be directed to the Provincial Helpdesk at 1-877-931-1638, or for AHS employees the Service Desk for your zone.
    • Brief Service Interruption to Alberta Netcare Portal: July 8, 2015
      • Users of Alberta Netcare Portal might experience a brief interruption in service of up to 5 minutes on Wednesday, July 8, 2015 between 21:00 and 22:00 to accommodate server maintenance. Users who are logged in during this time will be disconnected from the application and will need to re-authenticate to Alberta Netcare Portal. Any questions or concerns can be directed to the Provincial Helpdesk at 1-877-931-1638, or for AHS employees the Service Desk for your zone.
    • Service Interruptions: Patient Searches and Demographics Display: July 16, 20:00-22:00
      • Users of Alberta Netcare Portal will experience two brief interruptions in service of up to 15 minutes each on Thursday, July 16, 2015 between 20:00 and 22:00 while server maintenance is being performed. During these interruptions, users will lose access to patient search functionality as well as view new and updated patient demographic information in Alberta Netcare Portal. Full access to patient searches and demographic information will resume once the outage window has passed. Any questions or concerns can be directed to the Provincial Helpdesk at 1-877-931-1638, or for AHS employees the Service Desk for your zone.
    • Thursday, July 23, 2015 21:00 - Friday, July 24, 2015 02:00 - Scheduled Outage for Alberta Netcare Portal
      • Alberta Netcare Portal will be unavailable from 21:00 July 23 to 02:00 July 24, in order to accommodate the server moves. Users who are logged in during this time will be disconnected from the application, and will need to re-authenticate following the outage period. If you require urgent access to results, please refer to the Downtime Contigency Kit Any questions or concerns can be directed to the Provincial Helpdesk at 1-877-931-1638, or for AHS employees the Service Desk for your zone.
  • June 2015
    • Scheduled Outage for PIN, Medication Profile, PD, PCR, DSR and eReferral: Tuesday, June 23, 21:00-04:00
      • Users of above noted applications will experience service interruptions on Tuesday June 23, 2015, from 21:00-04:00, in order to accommodate system updates. Some of the applications will be unavailable and others will have limited functionality for the duration of the outage. Any questions or concerns can be directed to the Provincial Helpdesk at 1-877-931-1638, or for AHS employees the Service Desk for your zone.
    • Diagnostic Imaging Delays from Northern Lights Health: Wednesday, June 24, 22:00 ? Thursday, June 25, 01:30
      • Due to system maintenance, Alberta Netcare Portal will experience delays in receiving new diagnostic images from the former Northern Lights Health region. This maintenance will only affect the delivery of new images from this specific region; all historical diagnostic images will still be available in Alberta Netcare. Once the maintenance period has passed, delivery of new diagnostic images from Northern Lights will resume. Any questions or concerns can be directed to the Provincial Helpdesk at 1-877-931-1638, or for AHS employees the Service Desk for your zone.
  • May 2015
    • ED/UCC VISIT SUMMARY UPDATE May 4, 2015
      • The technical issues with the Calgary Zone Emergency Department (ED) and Urgent Care Centre (UCC) summaries have been resolved and the reports are once again available.
    • CHANGES with Alberta Netcare Support . Updated Contact Information, May 11, 2015
      • As a result of recent changes with Alberta Netcare support, some contact numbers and hours of operation have changed.Please follow the guidelines below for assistance depend on the required support:
        Alberta Netcare Assistance Support Number Support Team Hours Of Operation
        Netcare Login and Passwords 1-877-931-1638 Provincial Help Desk 24/7
        Token/FOB Inquiries 1-844-542-7876 Remote Access Help Desk 24/7
        Netcare enrolment/training inquiries/Registration form submission 1-855-643-8649 voice 1-844-630-0877 fax eHealth Support Team 7:00 am to 7:00 pm Monday to Friday
        NOTE: The E-mail address is unchanged and continues to be: health.ehrdeployment@gov.ab.ca
  • March 2015
    • eSignature Transition to Nuance eScription March 19, 2015
      • Edmonton zone dictating providers currently using eSignature will be transitioning to use Nuance eScription starting March 24th through to April 28th. A link is available to Alberta Netcare users under the eSignature section of Alberta Netcare (Provincial eSignature). Dictation Speech Transcription (DTS) Resources and procedures are available through the following link:DTS Resources and Procedures and can be saved to your desktop.For more information, contact the DST Hotline at 1-844-944-3099 or HIM.support@albertahealthservices.ca
    • Mobile Access Survey - Netcare Customer Feedback Requested
      • As part of the Netcare development roadmap ? we are interested in your views and requirements for accessing Netcare on a mobile device.By completing this short 16 question survey, your feedback will help us develop solutions to address your clinical needs while connecting to Netcare using mobile devices. The survey closes on May 31, 2015.Survey link -Survey
  • October 2014
    • Scheduled Partial Outage to Person Directory: Sunday, October 19, 2014 7:00 am - 1:00 pm
      • There will be a partial outage to Person Directory between 7:00am - 1:00 pm on Sunday, October 19, 2014, in order to accommodate system maintenance.
    • Delays to Lab results from Edmonton Zone AHS/DynaLifeDx Laboratory: October 26, 2014 from 12:00 midnight to 10:00 am
      • Users of Alberta Netcare Portal will experience delays in the delivery of NEW and UPDATED lab results from Sunquest (Edmonton Zone AHS/DynaLifeDx) on October 26 from 12:00 midnight to 10:00 am, in order to accommodate system upgrades. Lab results that exist in Alberta Netcare prior to the downtime will continue to be available.
  • September 2014
    • Scheduled Outage - PIN, PD and Medication Profile: Thursday, September 4 (21:00 - 00:00 MDT)
      • Users of Alberta Health applications such as PIN, PD, and the Medication Profile will experience an outage on Thursday, September 4 from 21:00 - 00:00, which is required for system maintenance.
    • Limited Patient Searching Available: Thursday, September 4 (21:15 - 23:45)
      • Limited functionality with patient searches on Thursday, September 4 between 21:15 and 23:45 in order to accommodate maintenance on the AHS Client Registry.
    • Wednesday September 24, 2014 - Esignature Interruption
      • Please be aware that esignature functionality will have a 15 minute interruption of service between 19:00 and 22:00 h Wednesday September 24, 2014.
    • September 26, 2014 - East Central DI images unavailable
      • Hardware failures have resulted in DI images from the east central zone to be unavailable.
    • New pORA form for Community Sites
      • Alberta Health has updated the Provincial Organizational Readiness Assessment (pORA) form as of September 30, 2014. The pORA is a security assessment for community sites wishing to access Alberta Netcare. Please read the full Security Bulletin for details.
  • August 2014
    • Between July 31 and August 1, 2014 Urinalysis Results will be moving folders (AHS-North, Central and South - Meditech Lab)
      • From July 31 - August 1 all of Urinalysis Macroscopic/Microscopic results (historic and future) from AHS-North, Central and South zones will be moved over to the Chemistry folder in the CDV tree.These results were previously displayed in the Other folder.After this change, all Urinalysis in the province will be viewable from the same folder.The report transition should be complete by the end of the day August 1.
  • July 2014
    • eReferral Successfully Launched: July 14, 2014
      • eReferral is now available, allowing authorized Alberta Netcare users the ability to create, submit, track and manage referrals for hip and knee joint replacement and routine medical/radiation oncology referrals for lung and breast cancer.These results were previously displayed in the Other folder.
        Click here to read the full announcement
  • June 2014
    • Alberta Netcare - New Version of User Registration Form
      • A new version of the User Registration Form has been published. Please make sure you are using version 4.2 as the old version of the form will not be accepted after June 30, 2014.To make sure you always have the current form, please download a new form when requesting or updating credentials.
        AHS staff should use the online formwhenever possible (network connection required).
  • April 2014
    • Alberta Netcare and Non-Supported Operating Systems End of Support for Windows XP after April 8, 2014
      • Alberta Netcare custodians are responsible for operating and continually updating the security of their sites as it pertains to their signed Provincial Organization Readiness Assessments (pORA) and Information Management Agreements (IMA.)After April 8, 2014, Microsoft will no longer be supporting Windows XP. This means new security updates and fixes will no longer be available for computers using Windows XP. Alberta Netcare users and custodians currently using Windows XP need to be aware of the potential security vulnerabilities as well as the increased risk of having their data corrupted, stolen or made inaccessible.
        Community Users
        Alberta Health has issued a Security Bulletin to identify the impact and security risks to Alberta Netcare and community custodians.
        If you have questions regarding the end of support for Windows XP, or other non-supported operating systems please review the Community Q&A, or contact the Alberta Netcare Deployment Team at 1-866-756-2647 or by email at health.ehrdeployment@gov.ab.ca
        AHS Users
        Alberta Health Services, as the custodian for all AHS users, is addressing this issue by arranging for custom ongoing support and patching of Windows XP. This enterprise level contractual support for AHS owned devices will maintain the required level of security until the planned Windows XP replacement effort is complete.
  • April 2013
    • Scheduled Outage: Thursday, April 4, 2013 (21:30) - Friday, April 5, 2013 (01:30)
      • Users of Alberta Netcare Portal will experience an outage of up to 30 minutes in duration sometime between 21:30 on April 4 and 01:30 on April 5 in order to accommodate system maintenance and implementation of application fixes.A Downtime Preparedness Kit has been posted at the top of the Portal Login page, and will also be available during the outage on the Alberta Netcare public website. Any questions or concerns can be directed to the Provincial Helpdesk at 1-877-931-1638, or for AHS employees the Service Desk for your zone.

        Changes to Alberta Netcare Portal include: the addition of new data, changes to printing results, new report format for some DI reports, and the launch of a new Downtime Preparation Kit. For details, please see the "Release Notes" tab at the top of this page.

        New Data Sources: Colorectal Screening Endoscopy Reports (AHS-Edmonton), DI Reports, Events and Patient Lists from Edmonton Remand Centre. For Details see the updated Data Availability Table under the "Alberta Netcare Information" tab.
    • Service Interruptions to Person Directory: Sunday, April 21, 2013 5:00am - 12:00pm
      • Users of Person Directory will experience a partial outage between 5:00am and 12:00pm on Sunday, April 21, 2013, in order to accommodate system maintenance. Users may encounter unable to connect to the mainframe errors when updating/adding persons and validating eligibility.
  • March 2013
    • March 5, 2013 - Alberta Netcare Portal - Calgary Lab Results Delay
      • Alberta Netcare Portal is experiencing a delay in processing new laboratory results and result updates from the Calgary lab system. Technical support is currently working on resolving this issue and once the issues have been resolved an updated notification will be updated on the login page.
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    • Partial Outage to Person Directory: Sunday, March 10, 2013 7:00h - 11:00h
      • Users of the Person Directory will experience a partial outage from 7:00h - 11:00h on Sunday, March 10, 2013 in order to accommodate system maintenance. Users may encounter 'Unable to connect to the mainframe' errors when updating or adding persons and validating eligibility. Access to these functions will resume after the outage period has ended.
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    • cheduled Outage: Thursday, March 7th, from 21:00 - 00:00
      • Users of Alberta Health applications such as PIN, PD, and the Medication Profile will experience an outage on Thursday, March 7th from 21:00 - 00:00, which is required for system maintenance.
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    • Scheduled Outage: Thursday, March 14th, from 21:00 - 00:00 MDT
      • Users of PIN and the Medication Viewer in Alberta Netcare Portal will experience an outage on Thursday, March 14th from 21:00 ? 00:00 MDT, in order to accommodate system maintenance.
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    • Scheduled Outage: Thursday, March 28th, from 21:00 - 06:00 MDT
      • Users of Alberta Health applications such as PIN, PD, and Medication Profiles will experience intermittent outages on Thursday, March 28th from 21:00 - 06:00, in order to accommodate system maintenance.
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  • February 2013
    • Lab Results Delay: - Thursday February 7, from 19:00h - 21:00h
      • There will be a delay in the availability of new lab results from Edmonton and Fort McMurray on Thursday night from 19:00h - 21:00h. This delay will be caused by a maintenance outage to the Sunquest lab system. All other functionality of Alberta Netcare systems will not be affected, and after the outage period has ended, lab results will return to normal availability.
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    • Xcelera Echocardiograph Report Delays - Starting February 14, 2013 (18:00)
      • Due to a system UPGRADE occurring February 14th, 2013 @ 18:00, Philips Xcelera Ultrasound Imaging System will NOT be posting finalized echocardiograph reports for the Edmonton zone for the: UAH/MAHI/Stollery hospitals. Normal operation will resume on February 19th, 2013 @ 18:00 and reports will be available from Philips Xcelera after that time.For more information please contact Mark Gajadhar at 407-3933 or Doven Mah 407-4234 if there any questions or concerns.
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    • Scheduled Outage: Thursday, February 21, 2013 21:30 - 22:00
      • Users of Alberta Netcare Portal will experience a short outage of up to 30 minutes in duration between 21:30 and 22:00 on February 21 in order to accommodate system maintenance. Any users who are logged in during this time will be disconnected from the application and will need to re-authenticate to Alberta Netcare Portal.As a result of this maintenance, Alberta Netcare Portal users may also encounter issues with accessing Diagnostic Imaging and Transcribed results from Calgary created since January 17, 2013. These results will once again become available as system updates are completed.
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    • Update: February 22, 2013 - Delay in Calgary DI Images and Reports
      • Alberta Netcare Portal users will see a delay in Calgary DI images and reports for results created since February 21, 2013. This delay will be resolved by 3PM today. If timelines change, a new update will be posted.
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    • February 22, 2013 - Data Integrity Issue
      • Northgate DI results from February 15, 2013 onward have been made non-viewable as a result of a data integrity issue. If you previously viewed one of these results, please be aware that results may have been attached to the wrong patient.
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    • Service Interruption: Thursday, February 28, 2013, 21:00h - 22:00h
      • Users of Alberta Netcare Portal will be unable to perform patient searches on Thursday, February 28, 2013 between 21:00 and 22:00. This service interruption is required to accommodate system maintenance on the AHS Client Registry (EMPI).
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    • Scheduled Outage to PIN, Med Profile and PD: Sunday, February 24 (18:00) to Monday, February 25 (06:00)
      • Users of the Pharmaceutical Information Network (PIN), the Medication Profile and Person Directory will experience an outage between February 24 (18:00) and February 25 at (02:00) in order to accommodate system maintenance. Users who are accessing these applications at this time will be disconnected from them until after the outage period has passed.
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  • January 2013
    • Scheduled Outage: Thursday, January 10, 2013 from 21:00 - 23:59
      • Alberta Netcare Portal will be unavailable between 21:00-22:00 to accommodate a system restart to address the system instabilities experienced earlier today.

        In addition, Person Directory (PD) will have intermittent outages, and there will be a full outage to PIN and the Medication Profile from 21:00-24:00.
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    • Printing Issues with Internet Explorer Version 8: Missing Pages
      • Any users accessing Alberta Netcare Portal through the IE8 browser may experience intermittent issues while printing reports.When this issue occurs, only one page of a multi-page report will successfully print. On every report, this note will appear on the final page: "End of Printed Report".If you do not see this phrase, you are likely missing pages. Please be aware of this issue when printing data for patient files, to ensure you have all pages required. Be assured that our technical teams are working to identify and resolve the issue as soon as possible.
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    • Having trouble with the new flowsheets and printing functions?
      • This is in response to questions about the new flowsheet display and the new printing functionality that were implemented in Alberta Netcare Portal on December 13, 2012. This document contains information about how best to take advantage of the new functionality. To view the document Click here.

        Update: a resolution to this issue has been identified and a fix will be implemented in mid to late March. Please check here for further updates.
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    • Scheduled Outage: Thursday, January 17, 2013 from 21:00 - 01:00
      • Scheduled Outage - In order to accommodate system maintenance, users of Alberta Health applications such as PIN, PD, and Medication Profiles will experience intermittent outages on Thursday, January 17th from 21:00 - 01:00.
         
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    • Service Interruptions: Thursday, January 24, 2012, 21:00 - 23:00
      • Users of Alberta Netcare Portal might experience two short interruptions in service, lasting up to 30 seconds in duration, on Thursday, January 24 between 21:00 and 23:00. These interruptions are required to accommodate database maintenance.
         
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  • December 2012
    • Scheduled Partial Outage to Person Directory: Sunday, December 9, 2012 7:00h - 11:00h
      • The Person Directory application will have a partial outage between 7:00h - 11:00h on Sunday, December 9, 2012 in order to accommodate system maintenance.
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    • The Pharmaceutical Information Network (PIN) is Currently Unavailable: as of 12:00, December 19, 2012
      • Please be advised that both PIN and the medication viewer are temporarily unavailable. Technical teams are working to identify the issue and restore PIN to full availability.
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    • Having trouble logging on to Alberta Netcare Portal? - Workaround for "out of licenses" error message
      • Some community users are experiencing issues logging onto Alberta Netcare Portal, and have been receiving error messages which indicate that there are not enough licenses. These service interruptions are being caused by an old and overloaded server which will be decommissioned in 2013. To address these service interruptions, we are in the process of moving all users over to a new URL (which uses a Citrix server). We have been working with the Alberta EMR vendors that have a connection to Alberta Netcare, to update their software to use the new URL.In the meantime, there is a workaround for users who are able to install a Citrix receiver application on their desktop. By accessing Alberta Netcare through Citrix, you will no longer receive "out of licenses" errors.For instructions on how to access Alberta Netcare Portal using Citrix, please Click here. To use the workaround, you will have to install a Citrix receiver. This installation may require the services of your clinic's desktop support team. Once the Citrix application is successfully installed, you will use a browser to login (such as Internet Explorer or Firefox), instead of connecting directly from your EMR. This means that you will need to search for the patient records you want to see, but it also means you will have no trouble logging in when you need to.On behalf of Alberta Netcare, we sincerely thank you for your patience and cooperation, and apologize for the frustration that these issues have caused you.
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    • December 28, 2012 - Alberta Netcare Portal - Patient List not functioning correctly
      • Alberta Netcare Portal is currently experiencing some issues with Patient Lists. Some patients may be missing from the care unit and provider lists, and as a result, recent events from the patients event history screen may not be available. This does not impact to patient results. Technical teams are working to resolve the issue and restore full functionality as soon as possible.Update: the issues have been resolved and a data backlog will take 7 hours to update. As of 11:00pm tonight, the full functionality should be restored.
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  • November 2012
    • Scheduled Outage - Thursday, November 01, 2012 21:00 - 24:00
      • Scheduled Outage - Users of Alberta Health applications such as PIN and PD will experience an outage on Thursday, November 01 from 21:00 - 24:00 in order to accommodate system maintenance.
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    • User Satisfaction Survey - November 7, 2012
      • Please click here to complete our User Satisfaction Survey: https://survey.albertahealthservices.ca/TakeSurvey.aspx?SurveyID=ANPSurvey2012.  By completing the survey you will help us decide how to improve the Alberta Netcare Portal so that it best meets your needs. The User Satisfaction Survey willbe available from Wednesday, November 7/12 to Thursday, December 13/12. Your input is critical to the success of Alberta Netcare, so please considerparticipating in this anonymous survey and encourage your colleagues to do the same.
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    • Scheduled Outage: Thursday, November 8 from 21:00 - 24:00
      • Users of Alberta Health applications such as PIN and PD will experience an outage on Thursday, November 08 from 21:00 - 24:00 in order to accommodate system maintenance. Any users who are logged into the applications during this time will be disconnected and will need to re-authenticate after the outage period has passed
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    • Effective Nov 28,2012 - all n-Teleopeptide results
      • Effective Nov 28,2012, all n-Telopeptide results from AHS-Edmonton which previously displayed in the Drug Levels folder have been moved to the Chemistry folder.
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    • Release Summary, November 29, 2012
      • A number of updates and enhancements will be made on November 29, 2012. The following is a list of highlights.
        Event History is now complete, with data from Edmonton, Calgary and Rural. Here you will find an "at a glance" view into patients interactions with acute care centers.
        New reports for Continuing Care (e.g. home care and supportive living clients: Personal Health (RAI-HC) Profile Reports and Continuing Care Summaries are now available in the Summary Reports folder in the CDV tree.
        Report headers have been reformatted make better use of white space so that key pieces of information are easier to find.
        Changes to Lab results graphing: graphing is now contains considerably more functionality and graphs are far easier to read.

        In the Pharmaceutical Information Network:
        Drug allergy information will now clearly display whether the allergy is at the ingredient or the group level.
        Professional services provided to the patient can now be entered to help keep a record of patient interactions, such as patient consultations.

        For Person Directory:
        A new birth registration facility has been added to the PD birth registration table: South Health Campus (Calgary).
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    • Scheduled Outage to PIN, PD and Medication Profile: November 29 21:00-03:00 November 30
      • The Pharmaceutical Information Network Information Network (PIN), Person Directory (PD) and Medication Profile will be unavailable from 21:00 on Thursday, November 29 until 03:00 on Friday, November 30, in order to accommodate the scheduled November Release of application updates.
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  • October 2012
    • Service Interruption - Thursday, October 4, 2012 22:00 - 03:00
      • To accommodate system maintenance on the AHS Client Registry, users of Alberta Netcare Portal will experience two short interruptions in service on Thursday, October 4. The interruptions will be 10 - 15 minutes in duration, taking place between 22:00 and 03:00. During these interruptions, users will be unable to perform patient searches or retrieve patient demographic data in Alberta Netcare Portal; other functionality within Portal will remain unaffected.
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    • Delays in Delivery of Diagnostic Images - October 4, 2012
      • Due to technical issues, it might take up to 8 hours for new diagnostic images to appear in Alberta Netcare Portal. Images from the University of Alberta (UAH), Grey Nuns (GNH), and AHS-Rural facilities have the highest potential to be affected by these delays. Analysts from the Diagnostic Imaging team are currently investigating the issues and are working towards restoring the timely delivery of images to Alberta Netcare. Once the issue has been resolved and there are no longer any delays, an update notification will be posted.
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    • Service Interruption - Thursday, October 11, 2012(22:00) to Friday, October 12, 2012(04:00)
      • Due to server maintenance on the Integration Engine, there will be two service interruptions of 45 minutes each. During each interruption, the Integration Engine will be disconnected fromAlberta Netcare Portal, resulting in delays in displaying updates and new results (lab, DI, transcribed, text).Once the Integration Engine is reconnected, new results and updates will once again be displayed.
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    • Results Delay - Saturday October 20 1800-0300 Sunday October 21
      • There will be a delay in the delivery of transcribed reports from the Alberta Cancer Board starting at 1800 on Oct 20, ending at 0300 on Oct 21. During this time, no new reports will be delivered to Alberta Netcare Portal. This includes Cancer Care Physician Progress Notes, Consultations, Discharge Summaries, Admission History, TBCC Pathology Reports, Treatment Reports, and Operative Reports. After the interruption period, delivery will resume and the reports from that site will be once again available in a timely manner.
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  • September 2012
    • Scheduled Outage - Thursday, September 06 from 21:00 - 24:00
      • Users of PIN and the Medication Profile will experience an outage on Thursday, September 06 from 21:00 - 24:00 in order to accommodate system maintenance. Any users who are logged into PIN during this time will be disconnected and will need to re-authenticate after the outage period has passed.
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    • Scheduled outage: Thursday, September 13, 21:00 - 24:00
      • In order to accommodate system maintenance on the PIN and AHS Client Registry systems, the following within Alberta Netcare Portal will be affected:PIN and Medication Profile viewer (unavailable between 21:00 and 24:00) Patient searches and displaying of patient demographic data (unavailable between 21:00 and 22:00)
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    • September 13, 2012 - Alberta Netcare Portal - Calgary Results Delay
      • Alberta Netcare Portal is experiencing a delay in receiving new results and updates to existing results from the Calgary laboratory, diagnostic imaging, and transcribed report systems.Although pre-existing historical data from these systems will still be available for viewing, new results and updates to existing results continue to be delayed by several hours.
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    • RSA Administration Outage - Thursday, September 27, 2012 18:30 - 19:30
      • Community users that have RSA fobs will be unable to request password resets between 18:30 and 19:30 on Thursday September 27, 2012 while system maintenance is being completed.
        Please note that external users will still be able to access to Alberta Netcare Portal during this time.
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    • Scheduled Outage - Thursday, September 27, 2012 21:00 - Friday, September 28, 2012 01:00
      • Alberta Netcare Portal will be unavailable starting Thursday September 27 (21:00) and ending Friday September 28 (01:00), in order to accommodate database and server upgrades. Any users who are logged in during this time will be disconnected from the application and will need to re-authenticate to Alberta Netcare Portal once the outage window has passed.
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  • August 2012
    • Scheduled Outage/Interruptions - Thursday, August 9, 2012 21:30 - 24:00
      • Users of Alberta Netcare Portal will experience a short outage of up to 15 minutes in duration between 21:30 and 22:00 on Thursday, August 9, 2012 in order to accommodate system maintenance. Any users who are logged in during this time will be disconnected from the application and will need to re-authenticate to Alberta Netcare Portal.Additionally, there might be two short interruptions of between 10 and 15 minutes on the AHS Client Registry to accommodate system maintenance between 22:00 and 24:00. During these interruptions, users might encounter some slowness and/or the inability to retrieve patient data while performing Patient Searches or retrieving Patient Demographic data. Users may try again immediately, as the interruptions are expected to be brief.

        Any questions or concerns can be directed to the Provincial Helpdesk or AHS Service Desk for your zone.
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    • Limited Functionality - Thursday, August 23, 2012 21:00 - 23:00
      • Users of Alberta Netcare Portal will experience a period of limited functionality on Thursday, August 23, 2012, 21:00 - 23:00 in order to accommodate system maintenance on the AHS Enterprise Master Person Index (EMPI).During this time, patient search capability will be limited to PHN / ULI search only. Searching by MRN or patient name will not be possible. New patients and updates to patients during this time will not be viewable, but will become available once the maintenance period is complete. During the outage period certain patient demographic fields including "Address", ""City/town" and "Phone Number", will also be unavailable.
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    • Scheduled Outage - Thursday, August 30, 2012 21:30 - 22:30
      • Users of Alberta Netcare Portal and PIN application will experience a short outage of up to 15 minutes in duration between 21:30 and 22:30 on Thursday, August 30, 2012 in order to accommodate system maintenance.
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  • July 2012
    • Release Notes for July 5, 2012
      • For the July 5th release notes, please see the "Release Notes" Tab at the top of the login page in the navigation menu.
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    • Faster Access to Diagnostic Images from AHS facilities
      • As of July 11, 2012, images created at Alberta Health Services facilities will be available for viewing faster, when accessed through the Provincial Image Viewer. Click here to read more

         

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    • New Portal Login page
    • New Event History Info for Calgary
  • May 2012
    • Release Notes for May 3, 2012
      • For the May 3rd release notes, please see the "Release Notes" Tab at the top of the login page in the navigation menu.
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  • April 2012
    • RELEASE NOTES for April 12, 2012
    • Can't Login? Confirm / Retrieve your User Name
      • Due to the launch of our IAM Application last night (April 12th 1800 ? 0600 April 13th) some Alberta Netcare Portal users? IDs have changed. If you are having trouble logging in, this is likely the reasonYour new ID can be retrieved by clicking ?Confirm your User Name? which appears directly beneath the login box on the left side of the login page. Or, for step-by-step instructions, please read the
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    • Edmonton Zone MRNs no longer display in the "More Demographics" screen as of April 12, 2012
    • Info for Community Access Administrators: Citrix is required to connect to IAM
  • October 2011
    • Thursday, October 13, 2011 21:00 - Friday, October 14, 2011 01:00 - Scheduled Outage for Alberta Netcare Portal
      • Scheduled Outage

        Alberta Netcare Portal will be unavailable from 21:00 October 13 to 01:00 October 14, in order to accommodate the scheduled release of the ANP Data Collection Questionnaire. Users who are logged in during this time will be disconnected from the application, and will need to re-authenticate following the outage period.
  • August 2011
    • The Provincial Image Viewer is once again available-Wednesday, August 24, 2011
      • The Provincial Image Viewer has been re-activated and is once again available through Alberta Netcare Portal.
  • July 2011
    • Patient Last Name not showing on some medication profiles as of July 4, 2011
      • This is an update to the June 16 notification of patient‘s name not showing on some patient profiles.

        As of July 4, both first and last name now appear for all patients when viewing/printing a medication profile in

        Alberta Netcare Portal, both on the Medication Profile Viewer, and in PIN.
  • June 2011
    • Provincial Image Viewer Available
      • Improved Electronic Access to Diagnostic Images, available June 24, 2011

        As of June 24, 2011, the new Provincial Image Viewer will be available through Alberta Netcare Portal.

        The Provincial Image Viewer has been specifically designed for general clinician use, providing fast and simple access to images and results. The user interface is easy-to-learn and will launch directly from the Alberta Netcare Portal, using all supported browsers.

        Functions of the Provincial Image Viewer include: Zoom and Pan, Magnify, Invert, Take Measurements, Side-by-Side Image Comparison, Rotate and Flip, and Image Overlay.

        To read more about the Provincial Image Viewer, please click here for the full article.
    • Provincial Image Viewer Available
      • Improved Electronic Access to Diagnostic Images, available June 24, 2011

        As of June 24, 2011, the new Provincial Image Viewer will be available through Alberta Netcare Portal.

        The Provincial Image Viewer has been specifically designed for general clinician use, providing fast and simple access to images and results. The user interface is easy-to-learn and will launch directly from the Alberta Netcare Portal, using all supported browsers.

        Functions of the Provincial Image Viewer include: Zoom and Pan, Magnify, Invert, Take Measurements, Side-by-Side Image Comparison, Rotate and Flip, and Image Overlay.

        To read more about the Provincial Image Viewer, please click here for the full article.
    • New Provincial Image Viewer Available
      • Effective June 24, 2011 there will be a change in workflow and Edmonton zone images will now be available to Alberta Netcare Portal after the report has been DICTATED, with the exception of former Alberta Cancer Board images, which will be available upon acquisition (NEW).
        This is an INTERIM solution until functionality and workflow can be revised to provide images at time of ACQUISITION (current practice).

        In this interim period, other viewing tools, that were previously available, will continue to be available: (IMPAX workstations, Direct Access to Web 1000).
        Important communication for Physicians, click here.

        For more information on the viewer functionality, click here.

        If you will require the ability to view images more quickly, please test your Direct Access to Web 1000 User Account and Password ASAP.
        If you have issues, please contact 780-735-HELP(4357) IMMEDIATELY!
    • Patient Last Name not showing on some medication profiles
      • Since June 9th, there have been some rare instances where a patient‘s medication profile in Alberta Netcare Portal, either on the Medication Profile Viewer, or in PIN.

        Until further notice, extra attention should be paid to ensure the patient‘s first and last name both appear on the display or any printed reports. A small number of patient records are affected. This is currently being investigated with high priority and will be corrected as soon as possible.
    • RELEASE NOTES for June 9, 2011
  • May 2011
    • Edmonton Laboratory Results Delay
      • Effective May 30, 2011, Modifications have increased performance and the delay of Edmonton Laboratory Results has been decreased dramatically. I.T. is working to improve this even more. Further updates to follow.
  • February 2011
    • RELEASE NOTES for February 24, 2011
  • January 2011
    • DI Report Date Display Change in CDV Tree
      • Effective January 18, 2011, Diagnostic Imaging reports originating from the former Aspen, Chinook, David Thompson, East Central, Northern Lights, Palliser, and Peace Country facilities will display the Exam Date on the CDV tree instead of the Dictation Date as in the past.
  • December 2010
    • Calgary area Peripheral Blood Smear results
      • Effective December 16, 2010, all Peripheral Blood Smear Results from the Calgary area will be located in the Hematology folder. They were previously misfiled in the Blood Gas folder.
    • RELEASE NOTES for December 2, 2010
  • November 2010
    • AHS - Edmonton Lab Result Availability
      • Effective November 23, 2010, all CA125 tests will be viewable in Netcare Portal in the Chemistry folder. Previously on August 23rd, 2010, when Cross Cancer Institue CA125 testing moved to a new lab system (Sunquest), results for these tests were not available in Netcare Portal.
  • September 2010
    • New Medication Profile
      • The September 16, 2010, Alberta Netcare Portal release will feature a new Medication Profile that provides a simple view of patient allergies, intolerances and medication history, as well as an easy-to-read summary of a patients key medication drug information. For more information about the Medication Profile, click here
    • RELEASE NOTES for September 10, 2010
  • June 2010
    • RELEASE NOTES for June 10, 2010
  • December 2009
    • RELEASE NOTES for December 4, 2009
  • October 2009
    • Changes to lab display on Netcare CDV tree
      • Effective October 20, 2009 at 10:00, some lab results from AHS-Edmonton will begin displaying in a different folder on the Netcare CDV tree. Click here to see the affected results.
  • September 2009
    • RELEASE NOTES for September 18, 2009 Portal, PIN and PD Enhancements
      • Person Directory (PD) enhancements will be available. The release notes outline key enhancements that have been introduced in this release. Click to open the document.
      • Phamaceutical Information Network (PIN) enhancements will be available. The release notes outline the key enhancements that have been made in this release. Click to open the document.
      • Alberta Netcare Portal new data sources will be available. The release notes outline the key enhancements that have been made in this release. Click to open the document.
  • July 2009
    • AHS-Rural CBC, Man Diff, Path Comment, Smear to Path, Urinalysis and Microscopic test results are now displayed differently in Alberta Netcare Portal (Portal)
      • Prior to July 28, 2009, certain AHS-Rural results from a single sample had been combined into a single reported results in Netcare. Effective July 28th, the combining of these results has been stopped and each individual test or battery will be reported as a separate result. The tests will continue to appear in the same Netcare folders. Read more...
  • June 2009
    • RELEASE NOTES for June 12, 2009 Netcare Release
      • Enhancements to the Alberta Netcare Portal and Person Directory (PD) were made on Thursday, June 11, 2009. Please refer to the following Release Notes:

        Alberta Netcare Portal - Click to View...
        Person Directory - Click to View...

  • March 2009
    • New URL for Alberta Netcare Portal Learning
      • The URL for the Learning Environment was changed on March 20, 2009 to http://portallearn.albertanetcare.ca.
    • March 26, 2009 - PD Enhancements
      • Please refer to the PD Release Notes for details. Read more...
  • February 2009
    • RELEASE NOTES for February 18, 2009 Netcare Release
      • Enhancements to the Pharmaceutical Information Network were made on Thursday, February 19th, 2009. Please refer to PIN Enhancements Release Notes for details. Read more...
  • January 2009
    • Laboratory Data Corruption Issue
      • A data processing error occurred on January 20th, 2009 which caused some laboratory test results that were available for viewing through Netcare between 0900 January 20th and 1700 January 21st to display incorrectly in the Netcare Capital Health Acute Flowsheets, Capital Health Clinician Flowsheets, and Laboratory Results Viewer.

        The display of laboratory information has since been corrected and Netcare is back in full operation.

        All attempts are being made to directly contact all individuals who accessed the affected records. However in the interim, these users will also receive Netcare email about this situation.

        In addition, we also ask anyone who viewed laboratory results in Netcare during the period of 0900 January 20th and 1700 January 21st to review the results. It is important that you identify if, and how, these results were used in the provision of care and take follow-up action as appropriate.

        In addition, please replace all laboratory information printed from the Netcare application if printed during 0900 on January 20th to 1700 on January 21st, 2009.

        Systems outside of Capital Health are not affected and other Capital Health information systems displaying laboratory test results were not affected, ie. Tandem, VAX, POSP, e-Clinician. Hard copy reports provided by laboratories are accurate.

        For questions about specific laboratory results, please contact the Capital Health Regional Laboratory Client Response Department at (780) 407-7484 or at 1-866-407-7767.
         
  • December 2008
    • RELEASE NOTES for December 5, 2008 Alberta Netcare
      • New functionality enhancements were included in the December 5, 2008 release of Alberta Netcare. Read more...
  • September 2008
    • Global Person-Level Masking - Custodian Responsibilities
      • On September 1, 2008, an improved Global Person-Level Masking (GPLM) process was implemented within Alberta Netcare. It requires that all custodians (and affiliates) participating in Alberta Netcare actively consider individuals? requests to mask or limit the disclosure of their health information from Alberta Netcare. Read more...
  • July 2008
  • June 2008
    • RELEASE NOTES for June 20, 2008 Netcare Release
      • New data and functionality enhancements were included in the June 20, 2008 release of Netcare. Read more...
  • January 2008
    • Welcome Capital Health Users to Alberta Netcare Portal
      • Alberta Netcare would like to welcome Capital Health Users to the Alberta Netcare Portal environment. Read more...
  • December 2007
    • December 13, 2007 Release Details
      • On Thursday, December 13, 2007, a new version of Alberta Netcare Portal was released. Please refer to the attached Alberta Netcare Portal Release Notes. Read more...
    • December 13, 2007 PIN Enhancements
      • Functionality enhancements were included in the December 13, 2007 release of PIN. Read more...
  • June 2007
    • RELEASE NOTES for June 26, 2007 netCARE Release
      • New data and functionality enhancements were included in the June 26, 2007 release of netCARE. Read more...
  • March 2007
    • DI PACS images available externally
      • images are now available for viewing by external users (remote users) outside the CH network who have privileges to see these images. If you are an external Netcare user, please follow the attached instructions to set up your computer to enable viewing of these images. Read instructions...
    • Capital Health netCARE Upgrade
      • On March 20th, Capital Health netCARE upgraded to a new software version. This new version has a similar look and feel to the current Capital Health netCARE version and contains some new functionality. Read more...
  • February 2007
    • eSignature News
    • MIC Reports return to netCARE
      • Access to MIC Imaging Reports returns.
  • November 2006
    • MIC Notice of Interruption
      • Access to MIC Imaging Reports through netCARE.
    • Alberta Netcare Portal 2006
      • Due to the large number of other Capital Health (CH) Information System implementations over the next 3 months, the timing for use of Alberta Netcare Portal 2006 by CH netCARE users has been changed to early 2007.
    • Capital Health netCARE
      • Important Message for users of Capital Health netCARE.
  • October 2006
    • Requests for new data items
    • Alberta Cancer Board
      • Effective Friday, October 20, 2006, Alberta Cancer Board transcribed reports (not including Diagnostic Imaging reports) as of May 29, 2006 will be available for viewing in netCARE. These reports include:
             - Admission Histories
             - Anatomic Pathology Reports
             - Discharge Summaries
             - Initial Consultations
             - Physician Progress Notes
  • July 2006
    • Aspen GGG Laboratory results
      • As of July 21, 2006, the Aspen GGG Laboratory results are no longer being sent to Capital Health and therefore cannot be displayed in netCARE. These results will resume once Aspen?s new Meditech system and interface is active (currently estimated for December, 2006). Results sent to Capital Health prior to July 21, 2006 may still be viewed in netCARE.
  • May 2006
    • netCARE - Security Applications
      • netCARE - Security Applications is moving effective May 12th

        new fax number:   (780) 944-8692

        new address:

                   Plaza 124, Information Systems
                   #520, Security Applications
                   10216-124 St
                   Edmonton, AB
                   T5N 4A3
    • New Lab Results Available
      • Lab results from the Aspen region and from the Alberta Cancer Board/Cross Cancer Institute are now available for viewing in netCARE.
  • April 2006
    • eSignature Project Update
      • Click here for the latest eSignature project update.
    • Provincial Lab results
      • All Provincial Lab results are now viewable in netCARE, including those that were held during the outage which began last weekend (April 29/30).
    • Relocation of lab test results
      • Effective April 26, 2006, a number of lab test results have been relocated into different folders in the CDV tree. Click here to view the affected results.
    • Masked Results
      • In the interest of patient safety and quality of care, results pertaining to notifiable diseases will no longer be masked in netCARE. As always, clinical information in netCARE (including notifiable disease results) is available on a “need to know” basis ? caregivers should only access the information necessary to provide patient care. And as always, all access to netCARE is auditable. The Security department conducts monthly reviews of access to ensure that patient confidentiality remains paramount and that Health Information Act guidelines are being followed.
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  • January 2006
    • Weight Wise
      • The Weight Wise referral form is now available online: click here
    • New EMPI
      • Between January 19 and January 23/06, Capital Health will be moving to a new version of its EMPI (Enterprise Master Patient Index) search tool.

        With this upgrade all Albertans will now be included in the EMPI, so users should be able to find all patients who have an Alberta ULI/PHN (Unique Lifetime Identifier/Personal Health Number). To accommodate this new information in the EMPI, work has been done to ensure that any “favorites” lists (i.e. “Recently Viewed Patients”) created using the old version of the EMPI have been validated to be correct in the new version. Please report any discrepancies to the Information Centre (735-4357).
    • Lab Results Change
      • Effective January 23, 2006, the following lab results, previously found in the Chemistry folder, are being re-directed to the Coagulation folder:

        Facter V Leiden
        Prothrombin 20210
  • October 2005
    • New Portal 2006 will be
      bigger and better

      Over the next several weeks, Alberta Health & Wellness, along with all the health regions and the Alberta Medical Association will launch a new brand, Alberta Netcare, to mark the further consolidation of electronic health record related activity in the province. This move signals Alberta’s commitment to building one EHR system that will efficiently link community health providers, physicians, pharmacists and hospitals across the province. read more
  • September 2005
    • CoPath Reports
      • Effective Tuesday October 4, 2005, CoPath reports are available for viewing on netCARE, following extensive testing for data quality and correctness. (Background: On August 30, 2005, a new Pathology system [CoPath] was implemented, but the reports from this system were suppressed in netCARE until testing and signoff was completed.)
    • Clinical and Acute Care Flowsheets
      • Effective September 09, 2005, each printed page of Clinician and Acute Care Flowsheets will contain clear patient identification in the page-header section. Click here for an example.
    • Pathology System
      • Effective Tuesday morning, August 30, 2005, a new Pathology system (CoPath) will go live in the Capital Health Region. Rigorous testing and data validation is underway in order to ensure the correctness and quality of the display of this Pathology data in netCARE. Until this testing is complete, all new Pathology reports from the CoPath system will be suppressed in netCARE. While CoPath reports will be unavailable in netCARE for a period of time, the current practice of hard copy report distribution will continue and users may continue to call the UAH Client Response line.
  • August 2005 - Adobe Printing
    • netCARE is currently experiencing some issues when trying to print lists from the Printer Friendly links. Click here for instructions on how to correct the problem.
  • March 2005 - Enhancements
    • Enhancements recently implemented in netCARE
      • Care-Unit and Program drop-down lists
        • When selecting a care unit or a program from a drop-down list, only the currently active units and programs are available for selection.
      • Printing netCARE Help Screens
        • netCARE Help screens now contain a “Print” button to enable printing of the help material.
      • Printing netCARE Reports - Requester information
        • The name of the person who printed a netCARE report is no longer displayed at the top of the printed page.  Instead, users will see a string of characters that can be “decoded” if necessary to determine the identity of the person who generated the report.  Here is a sample of what the new page header will will look like:

      • Display of PHN on Flowsheets
        • The PHN is now displaying correctly and consistently on the Clinician Flowsheet and Acute Care Flowsheet.  Previously, in some cases, the PHN was being truncated.
      • Number of Flowsheet Columns
        • In order to correctly display lab data, the default number of columns for flowsheets has been changed from 14 to 12.  Previously, in some instances, results were being truncated.
      • Patient Information on Printed Reports
        • When printing reports/results, the patient information was only printing on the first page.  It is now printing on all pages of a report.
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      • Enhancements currently in development
        • “More” Button on Demographics Panel
          • The “More” button functionality is being enhanced to provide the ability to copy/paste and print the patient demographic information.
        • TB Results
          • TB Results are being added to the data repository for display in netCARE.
        • Home Care Client Summary Record
          • Work is progressing toward the display of Home Care CSRs in netCARE.
        • netCARE on Macintosh
          • A group of pilot users is testing recent enhancements that will enable netCARE to be used on Macintosh Computers.
        • Patient Demographics on DI and Other Reports
          • In release 2, patient demographics were added to the heading portions of lab results. This enhancement is being applied to DI Reports and other Transcribed reports.
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        • Enhancements for potential future release
          • In Event History display, display the most resposible discharge diagnosis in the “Problem” column and change the label of this column to read “Admitting Problem/Discharge Diagnosis”.
          • Include lab and text report data from the Alberta Cancer Board.
          • Display/print Date of Birth and Gender on all patient lists.
          • Display/print Admission Date on Physician and Program lists.
          • Display the current inpatient location (Site, Unit, Room, Bed) in demographics panel.
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