eHealth Services Provider Support

Toll Free: 1-855-643-8649
Email: eHealthProviderSupport@gov.ab.ca
Hours: 8:15a.m. - 4:30p.m. Monday - Friday 

For community facilities and providers using Alberta Netcare and related applications: 

• Privacy & Security support: ANP PIA, pORA, IMA
• Access & Registration management: ANP, AHS IAM, CII/CPAR, RTI and IDSM
• Training for student and Provider training:  Netcare AA, ANP, AHS IAM, eReferral

Alberta Netcare Provincial Service Desk

Toll Free: 1-877-931-1638
Hours: 24/7

• Technical Support: ANP, eReferral, PIN & PD
• Password Reset (community users ONLY): ANP, PIN & PD
• Pasword Reset for IDSM            

eReferral Support

Email: Access.eReferral@ahs.ca 

Call-back services: 1-888-733-3755

• General eReferral questions
• Feedback on functionality

For training, contact eHealth Services Provider Support.

For technical support, contact Alberta Netcare Provincial Service Desk.

RSA Remote Token Support

Toll Free: 1-844-542-7876

Hours: 24/7

• Lost or stolen tokens reporting
• Token ID or hard/soft token setup and configuration 
• Exchanging a hard token for a soft token
• Token returns

AHS IT Service Desk

Toll Free: 1-877-311-4300
Hours: 24/7

For AHS physicians, clinicians & employees

• Technical Support:  IT Support
• Pasword resets: AHS IAM (including community users), CPAR password resets          

Health Information Act (HIA) Help Desk

Local: 780-427-8089 (Toll free in Alberta 310-0000)
Hours: 8:15 a.m. - 4:30 p.m. Monday - Friday

Email:  HiaHelpDesk@gov.ab.ca

• Questions about HIA
• Questions about healthcare provider Responsibilities

Alberta Netcare Learning Centre

Email: ANPLearningCentre@gov.ab.ca
Hours: 8:15 a.m. - 4:30 p.m. Monday - Friday

• Report a website issue
• Provide feedback regarding the Learning Centre website