Access to Alberta Netcare Electronic Health Record applications is granted on a need to know basis. This means that access is only provided to people who need it to do their job. This applies to the types of information that users may access. Permission levels will vary depending on each individual's role.

There are three methods of accessing Alberta Netcare: through a secure AHS location, remote access through a web browser or local system access (EMR or pharmacy system).

For Alberta Health Services users and affiliates:

• Use the Identity and Access Management system to register.
• If you need help, please refer to the AHS IAM Access Request Guide

For community users accessing outside of AHS:

• To start the registration process, please contact the eHealth Netcare Support Services Team.

For students

• Students who require access as part of their clinical placements receive access as part of the Alberta Netcare Student Education Services Program.

How to Manage my Netcare Account

Click here to open Manage my Netcare Account Toolkit.

Setup Guides

The purpose of the Setup Guide is to assist you with the setup of your Alberta Netcare Portal (ANP) account. Activities in the Setup Guide will require approximately 15 to 20 minutes.

Alberta Health Services Access and Setup Guides

• Use the AHS IAM Access Request Guide to complete, submit and approve the new AHS Alberta Netcare User Access Request form in the AHS Identity & Access Management (IAM) system.
• Once you have your Alberta Netcare access credentials, use the AHS Access Setup Guide to set up Alberta Netcare to your unique identity and preferences.

Community Access Setup Guide

• Use the Community Access Setup Guide if you are working in a community health care location (non-AHS), you will need a remote access token to authenticate to the network.  

Highlights from the Setup Guide include; accessing the login page, creating a password, configuring the Homepage/My Details, synchronizing passwords and service desk contact information.